Associate Technical Service Scientist
Wroclaw, Poland
1 d. temu

Position Description

QIAGEN is one of the world’s leading biotechnology companies. With our sample to insight solutions that unlock valuable molecular information from biological samples, QIAGEN helps to improve healthcare and safeguard our societies, enables the development of new medicines and paves the way for scientific breakthroughs.

Join the revolution and see how you can make a difference.

The European Technical Service team of around 30 people is based in different subsidiaries throughout Europe, including in Wrocław.

We are providing technical support and solutions to our customers in Europe, Middle East & Africa based on their written request and calls to our hotlines.

We are looking for a Associate Technical Service Specialist with practical experience of the most frequently used techniques in molecular biology.

This experience will enable the Specialist to understand the experimental set up of QIAGEN products and therefore be able to support our customers effectively.

The combination of scientific knowledge, multilingual skills and customer support mentality make it a very exciting role.

If you are passionate about making improvements in life possible and developing your career in an organization that supports internal progression please send an application

Key Responsibilities include :

  • Provide prompt, professional, and accurate advisory service to our customers.
  • Acquire and apply the constantly changing knowledge in terms of technology, products, and processes.
  • Active cooperation in the development of existing and future solutions to further improve our customer service.
  • Effective prioritization of existing tasks and their efficient handling in respect to the needs of our customers and the team.
  • Position Requirements

  • PhD or master’s degree in Molecular biology or related field.
  • Fluent knowledge of English and one of the following languages : German, Italian or French.
  • Broad theoretical and practical knowledge of molecular biology and related techniques.
  • Substantial lab experience in molecular biology together with first hand practical experience of the most frequently used techniques.
  • Personal Requirements

  • Ability to take ownership of complex information and customer interactions to provide excellent support with focus on customers, and to work in a changing environment.
  • Ability to adjust tone and language as needed to manage interactions and maintain positive relationships with customers and coworkers.
  • What we offer

  • Possibility to develop in an international company.
  • Attractive office location in Sky Tower.
  • Attractive benefits package.
  • Language classes.
  • Private medical care.
  • Group Life Insurance.
  • Pension Program after 1 year with QIAGEN.
  • Friendly atmosphere.
  • Happy Monday : )
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