In GSK Consumer Healthcare, we are on an incredible journey as we prepare to build a new, standalone, world leading company with a 100% dedicated focus on everyday health.
We are doing this at a time when the work we do has never made a difference more. With the COVID pandemic, people are increasingly looking for ways to take care of their own health and wellbeing of their families.
This is where we come in. With category leading brands such as Sensodyne,Voltarenand Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we are uniquely placed to deliver better everyday health to millions of people around the world and grow a strong, successful business.
This is an opportunity to be part of something special!
As an Major Incident Manager , you will provide disaster recovery subject matter expertise, consulting and support for Disaster Recovery testing for infrastructure supported by Technical Operations, and leadership of Disaster Recovery technical staff.
This role will provide you the opportunity to lead key activities to progress your career. These responsibilities include some of the following :
Driving the restoration of our Technology services. Delivering hands-on management and communication of incidents effecting our business and customers.
You will be an ambassador for our Incident Management function and will identify and maintain key relationships with internal and external partners to continually improve the reputation of Consumer Healthcare Technology.
In the event of an outage or service disruption, you will take care of the recovery of Technology Services by leading and coordinating cross-functional global technology teams.
In parallel, you will act as the single point of communication to key senior stakeholders including business and technology leadership as well as external partners and customer facing groups.
You will play an integral role in developing our enterprise-wide Service Assurance capability through driving and aligning operational standard methodologies across the technology organization.
You will have deep experience working within ITSM / Incident Management functions as part of a modern software engineering practice within a product centric and agile Technologyorganization.
This role requires a 24 / 7 shift pattern includingweekends, butincludes shift allowance as part of a competitive salary and total reward package.
Basic Qualifications :
We are looking for professionals with these required skills to achieve our goals :
6 years’ major incident management experience.
Have a broad and deep knowledge of how enterprise systems and technologies work.
Experience in technical troubleshooting, with broad expertise in core infrastructure technologies (e.g. server, network, authentication, database).
Excellent written and verbal communication skills.
Strong leadership skills to direct service teams during Major Incidents that could cause significant impact to business.
Remaining calm, professional and focused in these high-pressure situations.
Preferred Qualifications :
If you have the following characteristics, it would be a plus :
Operational knowledge of cloud (Azure and GCP) and distributed systems architectures.
Knowledge enterprise software e.g. SAP / Oracle.
Deep knowledge of ITSM, ITIL standards, processes and control frameworks.
Good knowledge of application maintenance & monitoring- including application support, assessment, troubleshooting, modifications, performance improvement, and security.
Experience with DevOps standard methodologies including continuous monitoring, test automation design and CI / CD ways-of-working