Job title : Consumer Services Representative (German & English) - Baby
Location : Poznan , Poland
Reports to : Supervisor, Consumer Services
As a Consumer Services Representative you will answer questions from consumers who use our products on a daily basis.
What kind of products are these?
Our portfolio is very diverse - from stationery to small household appliances. Our brands are well known all over the world, including Parker, Waterman, Yankee Candle, Contigo, NUK, Marmot or Crockpot.
As a part of our team, you will have the opportunity to put your foreign language skills into practice. You will have a chance to improve them by speaking and corresponding with consumers from German- and English -speaking markets.
If you have no experience in consumer service, don’t worry!
You can learn everything you need, together with us!
Key responsibilities :
Answering consumers’ questions through three communication channels : telephone, email and live chat
Entering orders and application data into our computer system.
Minimum qualifications :
Fluent German and English (spoken & written)
Outgoing with excellent communication skills (verbal & written)
Empathy and openness for working with clients
Good command of MS Word and Outlook
Preferred qualifications :
Excellent organizational skills
Knowledge of SalesForce and SAP will be a plus
We offer :
Working hours from Monday to Friday, 9.00 17.00
100 % home office
Private medical healthcare
Pension plan PPE (3,5%)
Friendly atmosphere and multinational environment (more than 30 nationalities in our Poznan office)
Modern office in a city center (there is a bus station and train station nearby) / bicycle parking
Multisport card or cinema vouchers
Discounts on selected stationary of our brands
Polish / German / English language class
SalesForce and / or SAP training
Additional projects for those hungry for knowledge and development
Aromatic coffee and tea in our office kitchen, so that the atmosphere during our conversations is even better!