Consumer Services Representative (German & English) - Baby
Newell Brands
Poznan, Wielkopolskie, Poland
6 d. temu

JOB DESCRIPTION

Job title : Consumer Services Representative (German & English) - Baby

Location : Poznan , Poland

Reports to : Supervisor, Consumer Services

As a Consumer Services Representative you will answer questions from consumers who use our products on a daily basis.

What kind of products are these?

Our portfolio is very diverse - from stationery to small household appliances. Our brands are well known all over the world, including Parker, Waterman, Yankee Candle, Contigo, NUK, Marmot or Crockpot.

As a part of our team, you will have the opportunity to put your foreign language skills into practice. You will have a chance to improve them by speaking and corresponding with consumers from German- and English -speaking markets.

If you have no experience in consumer service, don’t worry!

You can learn everything you need, together with us!

Key responsibilities :

  • Answering consumers’ questions through three communication channels : telephone, email and live chat
  • Entering orders and application data into our computer system.
  • Minimum qualifications :

  • Fluent German and English (spoken & written)
  • Outgoing with excellent communication skills (verbal & written)
  • Empathy and openness for working with clients
  • Good command of MS Word and Outlook
  • Preferred qualifications :

  • Excellent organizational skills
  • Knowledge of SalesForce and SAP will be a plus
  • We offer :

  • Working hours from Monday to Friday, 9.00 17.00
  • 100 % home office
  • Private medical healthcare
  • Life insurance
  • Pension plan PPE (3,5%)
  • Friendly atmosphere and multinational environment (more than 30 nationalities in our Poznan office)
  • Modern office in a city center (there is a bus station and train station nearby) / bicycle parking
  • Multisport card or cinema vouchers
  • Discounts on selected stationary of our brands
  • Polish / German / English language class
  • SalesForce and / or SAP training
  • Additional projects for those hungry for knowledge and development
  • Aromatic coffee and tea in our office kitchen, so that the atmosphere during our conversations is even better!
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