Senior Collections Specialist with Czech
Krakow, Poland
3 d. temu

Job Description

Are you a finance professional with ability to build effective relationships with key stakeholders and a desire to solve queries and disputes?

Do you want to join globally recognized brand in the new office in Krakow and move your career to the next level?

Then the Senior Collections Specialist with Czech role at Kimberly- Clark could be for you!

Position overview :

You shall be working with the end-customers and operational managers, with the associated country regional support functions (Sales, Credit Analysts, Internal Control) to ensure timely resolutions to common claims and disputes.

Your key requirements in this role :

  • Maintaining and developing relationships with both Internal and External Clients, including :
  • Reaching out to the end-customers in order to collect payment
  • Analyzing data or information of the portfolio of end-customers, identifying the root causes of debts and open credits, implementing plans of solutions
  • Monitoring, maintaining and reconciling assigned accounts in the portfolio, proposing write-offs, focusing on maintaining low balance of debts
  • Telephone and e-mail interaction with external customers to reduce delinquency and offering support in providing financial data analysis of the accounts
  • Reporting financial data in terms of : customers who exceed the credit limit, with unearned cash discounts, top past due invoices contributors and aged debts
  • Acting as a liaison between the end-customer and other Order To Cash departments, sharing the obtained documentation for : disputes, unallocated payments and other claims
  • Experience :

  • Degree, ideally related to accounting and finance (asset)
  • Proven track of record in collection or related process
  • Demonstrable Customer Relationship Management skills
  • Problem solving and analytical decision-making skills
  • Enterprise Resource Planning systems (ERP) working knowledge, ideally SAP environment
  • Language requirement :

  • Fluent English
  • Excellent Czech (C1 level required)
  • We offer :

  • Possibility to growth and develop within freshly opened Global Business Service Center
  • An annual performance related bonus
  • Private medical cover with dental care
  • Life insurance
  • Brand new office close to city center
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