IT Service Manager
HAYS POLAND Sp. z o.o.
Warszawa, Polska
3 d. temu
source :

Hays IT Contracting is an up-to-date B2B form of employment for IT specialists with innovate and developmental projects for TOP Clients close at hand.

For our Client we are currently looking for qualified Candidates for the position of :

IT Service Manager

Location : Warsaw (Zwirki i Wigury)

Job type : contract B2B

Length : long term cooperation

Rate : 120 zł / hour net

Branch : finance

Remote work : 1 day / week

Job summary :

  • Involvement in incident management / problem management / change management processes on Infrastructure behalf
  • Coordination of high risk incidents investigation, escalation focal point of contact for our team, both internal and external (other teams / vendors)
  • Alignment on global ICT processes with Transformation Office, constantly improving and adapting our internal processes
  • Improving our relationship with other TECH teams and vendors, coordinating service fulfillment and SLA tracking
  • Reporting of ICT processes for MIB Infrastructure team to senior managers, global ICT teams etc.
  • Requirements :

  • 10+ yrs of IT experience in the area of operating systems, databases, servers
  • ITIL certification
  • 3+ yrs experience working with ICT Processes (Incident Management, Problem Management, Change Management etc)
  • Successful history of cooperating with other IT teams and external vendors / partners
  • Positive attitude towards working with business and technical internal customers, as well as senior managers
  • Being able to work independently - track, report and escalate issues
  • Ability to explain technical issues to senior management and business customers / partners
  • Previous financial institution experience
  • Our offer :

  • Competitive rate
  • Possibilities : variety of projects to participate in development, working closely with big brands
  • Real impact on the project if you are good, you are independent in making decisions
  • Fast learning opportunities
  • Preferential conditions for benefits : medical and sport package
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