The HR Specialist will play an important role in successfully building and developing the HR Regional Service Centre and report into the Head of the AskHR EMEA unit.
The HR Specialist will work closely with key stakeholders in EMEA countries and take part in transferring HR processes and tasks from the EMEA countries which will be serviced by the team in Warsaw.
Your main responsibilities will be to :
Provide professional operational support via phone, chat and email on a wide range of HR processes, HR systems and services to employees and managers across EMEA
Ensure a strong customer focus and continuous improvement of services
Engage in building a HR knowledge base for the team of HR Specialists to use covering various EMEA HR processes and local legislation
Transfer of HR processes and tasks from EMEA countries to the AskHR Unit in Warsaw
Close collaboration with the HR colleagues who are based in different EMEA countries and colleagues in the Global Business Service People Operation in India when solving inquiries within the service level agreements
Act as a super user or subject matter expert within specific fields of expertise and / or to a specific country
To succeed in this role, we expect you to :
Hold a bachelor’s degree (business, law, HR or similar would be an asset)
Have preferably minimum 1 year of experience and process knowledge from shared services, call centre or an administrative function on international arena in a larger global company
Be a good team player, have an entrepreneurial mindset with a can-do attitude and be excited about creating new ways of working
Be focussed on delivering a strong customer experience and help solve customers’ problems no-matter who owns the problem
Good knowledge of ServiceNow (SNOW) system would be considered as a plus
Have excellent communication skills
Fluent written and spokenEnglish and French is a must, any additional language would be an asset
About Regional Service Centre
We are on an exciting journey towards expanding our HR Regional Service Centre in Warsaw. The ambition for the Regional Service Centre is to provide professional HR operational service and guidance to the approx.
4.000 employees working in Novo Nordisk in the different countries in EMEA region. The askHR unit is the first point of contact for all people inquiries and the team also contributes to the development of new global processes and systems including new digital solutions.
The Regional Service Centre is co-located with the Business Area office for EMEA East and the Polish affiliate. With annual budgeted sales level of over 700 million DKK and with 130 employees in the Polish affiliate the company ambition is to continuously improve quality of patients’ life and bring innovation into the markets.