WHO YOU ARE
Very good knowledge of English and French (Polish language will be an asset),
Experience with Windows operational systems and Microsoft Office package
Ability to quickly identify and solve problems,
Resistance to stress, conscientiousness, and the ability to act independently
Ability to work in a group, availability (shift work, including weekends and holidays),
Exemplary interpersonal and communication skills,
Experience working on a similar position is welcome,
Practical knowledge of Active Directory will speak in your favour,
Knowledge of LAN / WAN experience with TCP / IP, will speak in your favour.
Is this the right challenge for you?
Are you a social and service minded team player with IT skills?
Do you speak English and French?
You have the ability to put the end users’ needs in focus.
You can easily adopt your communication depending of person and situation.
You enjoy cooperation and sharing knowledge with all co-workers.
You feel secure in taking decisions and actions, and you have the knowledge of when and how to escalate within the support chain.
WHAT YOU'LL BE DOING DAY TO DAY
Receive and take ownership for all support needs coming in through various support channels, mainly in English and French,
Register, analyse, prioritise, assign and / or solve all in-coming cases during the agreed lead time,
Perform all daily tasks according to set processes, rules and guidelines,
Be responsible for end user communication at IT Service Desk,
Monitor all open support cases, escalate if necessary and keep the end user informed about the solving process,
Share knowledge with colleagues, i.e. by using a common knowledge database.