Senior Operations Manager, Head of Department
State Street Corporation
Krakow, Poland
31 d. temu

Directly Responsible for entire operations within Financial Reporting department in Poland servicing clients form EMEA location.

The department consists of over 250 employees, therefore the head of the department should displays strong leadership skills, managerial skills, ability to run large scale operations, strong change managements as well as client servicing skills.

Relevant industry experience is an asset.

Specific duties :

  • Develop and build up a strong relationship with internal and external clients.
  • Assume senior managerial oversight of all operations conducted by the assign team(s) in Poland (Krakow and Gdansk).
  • Ensure sufficiently trained staff is available to service the client / s and deliver quality service.
  • Assume responsibility for the implementation of client specific, global and local projects (new business development review, planning & roll out).
  • Conduct Performance appraisals and objective setting.
  • Provide timely updates on issues and carry out necessary corrective action
  • Manage on-going relationships with the goal of meeting / exceeding service delivery standards.
  • Work to broaden scope of services in Poland to support overall European strategy.
  • Represent State Street by serving on internal and external committees and industry associations.
  • Evaluate current methods and strategies. Communicate and manage implementation of changes and improvements.
  • Responsible for execution of overall business plan in assigned areas.
  • Responsible for the direction and development of subordinate managers at all levels as well as staff.
  • Resolve employee complaints and escalations.
  • Evaluate subordinate managerial performance.
  • Continually review the Operating Environment & implement improvements where necessary
  • Qualifications :

  • 8+ years of managerial experience (operations and financial services). Experience in managing large teams and operations servicing multiple clients a must
  • Leadership skills
  • Numeracy / Literacy skills
  • Confident in dealing with all situations; Excellent Communication; Organisational and Report Writing skills; Proficient in the use of MS Office tools including Word and Excel.
  • Fluency in oral and written English is required
  • Exercise sound judgment in all matters
  • Leverage knowledge and technology to ensure optimal results
  • Drive execution of all client and business related tasks
  • Provide outstanding service to all client / s - internally & externally
  • Communicate effectively at all levels within the organization
  • Display organizational insight & influence
  • Foster collaboration & team work
  • Develop talent
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