The data analyst will be responsible for importing, transforming, validating or modeling data with the purpose of understanding or drawing conclusions from the data in order to drive customer operations and operational decision-
making within the customer service.
The data analyst’s responsibilities may include presenting data in charts, graphs and tables as well as designing and developing relational databases for collecting data.
Working cross-functionally with multiple departments including Finance, Operations, Data Science, and Business Process Improvement.
Interacting with leadership and stakeholder to provider data to manage and operate expertise in order to support operational needs across the globe including B2C and B2B operations.
Heavily engaged in developing and standardizing, as well as automating reports where possible, contact center and merchant operations-
related reporting inputs and outputs.
Developing data-driven insights to help identify trends and opportunities based on these insights related to Global Operations.
Working with people across the global and around the clock delivery system.
Required skill sets :
Analytical Skills : Data analysts work with large amounts of data : facts, figures and number crunching.
Communication Skills : Must communicate well with team members and stakeholders.
Attention to Detail : The conclusions drawn from this data analysis will drive critical departmental initiatives. Accuracy and attention to detail are paramount.
Math Skills : Understanding of basic statistical methods.
Programming Skills : This role requires an understanding of programming logic, Python programming experience. Familiarity with SQL will be an important part of the data analyst role, Teradata and Hadoop are widely used.
Data visualization with Tableau is must, ability to develop and design reports from scratch. Also to debug the existing dashboard and reports to fix the data accuracy.
Educational Requirements : B.E, B.Tech or B.Sc in related fields.
Overall Knowledge / Skills / Abilities : Must have strong analytical skills and an understanding of system databases, data elements, and application software solutions to maximize data gathering and data analysis.
Must be comfortable working with customer service and e-commerce domain. Have the ability to interpret customer intent and application, demonstrates the ability to handle a variety of responsibilities under pressure.
Must be able to function independently. Demonstrates good communication skills.