Technical Support Engineer Interns
Symantec
Masovian, Warsaw
36 d. temu

Responsibilities

  • Participate in Symantec’s Tech Support training program, develop your technical knowledge and learn skills in the technical support resolution process.
  • Provide timely resolution for technical issues via telephone, e-mail, support forum postings, and web case submissions.
  • Log all activity details into the case management system, and keep all cases up-to-date with pertinent information.
  • Consistently share problem / cause / resolution information, troubleshooting tips, white papers, best practices, case studies, training information, etc.
  • for the issues that you work on with customers by creating knowledge base articles.

  • Provide technical information and diagnostic assistance that will reduce the overall time to resolution of issues.
  • Communicate effectively with both customers and peers to ensure that issues are addressed in a timely manner.
  • Exhibit a willingness to help out others when the workloads become abnormally heavy or when members are away.
  • Work comfortably in a fast paced environment with a focus on personal and team Customer Satisfaction ratings.
  • Qualifications & Skills

  • Willingness to build a career in Cyber Security
  • Actively pursuing or graduated a Bachelor or Master Degree in computer science or related field
  • Fluency in the English language
  • Conversational level in French, Italian, German or Spanish is a plus
  • Strong verbal and written communication skills. Desire to work in a highly communicative environment, where the use of soft skills is essential in enabling success
  • Technical Support Experience a plus
  • Ability to work both independently and as part of a team
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