Customer Care Agent
Symantec
Adgar Plaza, Masovian, Warsaw , POL
24 d. temu

Responsibilities :

  • Serve as the first point of contact for Customers and Partners across the globe who have inquiries, requests or issues relating to Symantec products or services;
  • as needed, responsible for engaging the appropriate individuals or teams to provide guidance / resolution

  • Quickly respond to customer calls, web cases, and emails deliver a high level of service and provide prompt resolution to ensure customer satisfaction
  • Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem
  • Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals;
  • liaise with other Symantec business units as needed

  • Manage customer inquiries and troubleshoot customer issues using appropriate reference materials and internal knowledge documents
  • Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty
  • Facilitate a positive and productive team environment
  • leverage collaboration as a tool to solve business and customer problems
  • Qualifications :

  • Excellent business communication skills (spoken and written) for French & English
  • Minimum of 1 year Customer Service experience (or equivalent experience)
  • Ability to quickly respond, efficiently manage time and shift from one task to another while
  • managing daily priorities

  • Ability to explain complex ideas in simple terms -Experience in or strong interest in the Software and Technology industry preferred -
  • Experience in customer relationship management tools such as Salesforce.com is preferred

    Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

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