As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes.
Follow the designed control metrics from a GBS center as described in the S&N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements.
Delivers the service to meet SLAs and KPI's and to ensure positive Voice of Customer feedback
Manage multiple customer accounts for delinquency and debt collection efforts.
Send out past due notices for delinquent accounts or for missed settlement payments.
Report address changes and maintain files regarding debtors for correct and current contact information
Ensure compliance with all Global Collection policies and procedures with emphasis to address any local specifics and requirements as needed.
Collecting accounts receivable balances for invoiced customers using a combination of email and telephone calls to contact the customer.
Ensure Customer ledgers are clean by minimizing aged items, disputes, unmatched credits.
Achieving individual monthly cash targets
Developing and maintaining proactive working relationships with the sales and other finance teams.
Coordinating customer’s queries with the relevant departments for dispute resolutions.
Proactive Customer relationship building, continually seek out ways to improve customer satisfaction, communication & query resolution.
Negotiate Payments Plans, Solutions & Reconciliations with Risk Assessment
Ensure compliance with collections policies and procedures.
Monitoring credit limit and orders blocked due to it;
skills & experience
Fluent command of German language
1 year collections experience in an international environment (cash operations, credit knowledge can be an asset)
Assertiveness and the ability to use own initiative and judgement
Excellent communication skills and ability to maintain good relationships both internally and externally
Should have experience and knowledge in Accounts Receivable (O2C) under Business to Business space
Experience of SAP and excellent MS Excel skills will be desirable.
Be a team player to achieve departmental targets
Should have an eye to details and work in sync with global processes.
at Smith + Nephew we offer
private health care multisport card life insurance
subsidies for trainings postgraduate’s studies
annual bonus sharesave plan going extra miles program
subsidized meals and fruits integration parties
possibility of working remotely flexible working hours
possibility of growing in life science startup company
caring, collaborative and courageous business environment
dynamic business environment and modern management approach