Desktop support Specialist Job description :
Provides comprehensive and expanded first and second level help desk support for IT incidents, problems and service requests.
Provides various desktop support for Zurich CEE Users
Conducts problem determination, and resolves incidents involving highly complex issues using documented procedures and available tools.
Updates documented procedures and tools based on in depth experience and knowledge gained from actual use incorporating these updates into revised versions of the procedures and tools.
Escalates to internal partners or external vendors while meeting or exceeding defined service level expectations.
Resolves problems escalated from within the Help Desk local function and Desktop Support area providing resolution knowledge and feedback to less experienced staff.
Initiates escalation as appropriate to ensure management awareness of severe problems or problems that are exceeding documented target resolution times.
Actively participates in end user training by conducting training, providing materials or attending training in the role of subject matter expert.
Optimization of routines and procedures used by users and IT support
Develops and implements continuous service improvement initiatives and knowledge sharing initiatives. Candidate’s profile :
Bachelor’s degree and 2 or more years of experience as an IT supporter (multicultural environment experience would be an asset).
Advanced English skills (German language would be an asset).
Excellent verbal and written communication skills. Proactive approach.
Familiar with administration of some of the following products : MS office, Outlook / Exchange Server, Windows 7 or 10 and other MS based systems, Lotus Notes.
Some Basic Network knowledge (CCNA level would be an asset).
Ability to work under pressure. What we offer : At Zurich we provide our employees with challenging, real life opportunities to develop and grow with us and contribute to the world around us both professionally and personally.
We offer competitive salaries, language allowance and an employee benefits package that includes medical and life insurance We actively encourage growth and development of individuals and have a range learning programs and personal development opportunities that will help you achieve your career goals.
If you're interested in working in a dynamic, challenging environment, for a company that recognizes and rewards your creativity, initiative and contributions.
Excellent! You're in the right place to explore a career with Zurich. We welcome you to come join us if you want to be part of this great organization and contribute to Zurich as a leader in our industry!