IT Desktop Support Specialist (ID 366)
Zurich Insurance Group Ltd
Kraków, MA, PL
8 d. temu

Desktop support Specialist Job description :

  • Provides comprehensive and expanded first and second level help desk support for IT incidents, problems and service requests.
  • Provides various desktop support for Zurich CEE Users
  • Conducts problem determination, and resolves incidents involving highly complex issues using documented procedures and available tools.
  • Updates documented procedures and tools based on in depth experience and knowledge gained from actual use incorporating these updates into revised versions of the procedures and tools.
  • Escalates to internal partners or external vendors while meeting or exceeding defined service level expectations.

  • Resolves problems escalated from within the Help Desk local function and Desktop Support area providing resolution knowledge and feedback to less experienced staff.
  • Initiates escalation as appropriate to ensure management awareness of severe problems or problems that are exceeding documented target resolution times.
  • Actively participates in end user training by conducting training, providing materials or attending training in the role of subject matter expert.
  • Optimization of routines and procedures used by users and IT support
  • Develops and implements continuous service improvement initiatives and knowledge sharing initiatives. Candidate’s profile :
  • Bachelor’s degree and 2 or more years of experience as an IT supporter (multicultural environment experience would be an asset).
  • Advanced English skills (German language would be an asset).
  • Excellent verbal and written communication skills. Proactive approach.
  • Familiar with administration of some of the following products : MS office, Outlook / Exchange Server, Windows 7 or 10 and other MS based systems, Lotus Notes.
  • Some Basic Network knowledge (CCNA level would be an asset).
  • Ability to work under pressure. What we offer : At Zurich we provide our employees with challenging, real life opportunities to develop and grow with us and contribute to the world around us both professionally and personally.
  • We offer competitive salaries, language allowance and an employee benefits package that includes medical and life insurance We actively encourage growth and development of individuals and have a range learning programs and personal development opportunities that will help you achieve your career goals.

    If you're interested in working in a dynamic, challenging environment, for a company that recognizes and rewards your creativity, initiative and contributions.

    Excellent! You're in the right place to explore a career with Zurich. We welcome you to come join us if you want to be part of this great organization and contribute to Zurich as a leader in our industry!

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