Fund Accounting Manager, Officer
State Street Corporation
Gdansk, Poland
5 d. temu

Purpose Of Role :

Directly Responsible for Fund Groups servicing Clients Headed by Team Supervisor therefore require strong staff management and client servicing skills.

Principal Tasks

  • Develop and build up a strong relationship with the client areas in Europe.
  • Assume responsibility for all Fund Accounting operational tasks.
  • Maintain managerial oversight of all operations conducted by the Fund Group in Poland.
  • Ensure sufficiently trained staff is available to service the client / s and deliver quality service.
  • Assume responsibility for the implementation of client specific Fund Accounting projects (new business development review, planning & roll out).
  • Ensure Senior Fund Accounting Manager & Donor site CRM are adequately updated on a regular basis regarding all aspects of your client / s account, highlighting all potential risks with possible solutions in a timely manner.
  • Initial point of contact for Fund Accounting Senior Associate(s) in your charge.
  • Conduct Performance appraisals and objective setting.
  • Provide weekly reporting on issues and status to management team.
  • Leadership and Management

  • Lead and motivate staff, particularly direct reports.
  • Set and maintain standards of personal and professional performance / behaviour; ensuring staff accountability and adherence to company policies and procedures.
  • Co-ordinate and implement training and development activities for the Senior Associate(s) within your charge.
  • Provide coaching, guidance and support to Senior Associate(s) on technical, professional and client issues.
  • Agree goals for Senior Associate(s) & team annually and keep up to date on the PPR system during the year.
  • Monitor and appraise the performance of Senior Associate(s) - providing regular formal and informal feedback ensuring the PPR system is updated within corporate deadlines.
  • Manage resources & take responsibility for the recruitment of new Fund Accounting staff.
  • Management of Client Delivery

  • Attend service calls as required and plan accordingly for confirmed projects. Act as primary liaison for Fund Accounting Poland’s activities.
  • Continually review the Operating Environment & implement improvements where necessary - to that end, to be knowledgeable of : both Standard & Client Operating Proceduresdaily processes & controls associated with suchensuring accuracy of procedures and adherence of same within the fund group;
  • evaluate the continuing effectiveness of core and related systems, initiating remedial action as necessary. Ensure documentation exists for any client-specific procedures.

  • Monitor team expertise on all aspects of client operations through the use of a team knowledge matrix.
  • Where client initiatives involve the need to amend the current process, liaise with the appropriate Staff Members / Client Relationship Managers to ensure full understanding of current vs.
  • future state and potential gaps / business impacts that may require project support.

  • Identify issues and problems with client delivery and carry out necessary corrective action, keeping Senior Fund Accounting Manager and CRM informed of issue.
  • Record issues in an offline issues log and track progress (action plan).

    Manage Relationships

  • Maintain close contact with the team Senior Associate, Senior Fund Accounting Manager & CRM, briefing him / her on all issues and problems both actual and potential.
  • Liaise with counterparts in Europe to implement best practice approaches and to ensure that service objectives are met.
  • Communication

  • Run monthly meeting with team (regular weekly meetings to be conducted by Senior Associate) which specifically focuses on client initiatives, team training etc ensuring any action points are followed up.
  • Establish and maintain good working relationships with clients third parties and colleagues, communicating effectively through formalised reporting (MIS, CRM & Senior Ops KPIs) and ad hoc liaison.
  • Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve / escalate queries / problems within agreed timescales.
  • Environment

    Reporting to a Senior Fund Accounting Manager, the candidate will be responsible for a team in a busy and challenging environment.

    The candidate will gain exposure to many client relationship management aspects with an excellent opportunity to gain experience in a fast moving financial services environment.

    Work Parameters Or Boundaries :

    State Street Employee Handbook

    Internal Procedures Manual

    Regulations of Financial regulatory authorities of the UK Accounting Standards

    Performance Planning and Review System (PPR)

    Specific Qualifications / Skills :

  • Numeracy / Literacy skills
  • Confident in dealing with all situations; Excellent Communication; Organisational and Report Writing skills; Proficient in the use of MS Office tools including Word and Excel.
  • Proven experience of team management in a financial services environment.
  • Level Of Education :

    Primary Degree or a Professional or Accounting qualification or equivalent.

    Previous Level Of Experience :

    4+ years working in the provision of fund administration services or have worked in another aspect of the Financial Services Industry for a number of years.

    Core Competencies

  • Exercise sound judgment in all matters
  • Leverage knowledge and technology to ensure optimal results
  • Drive execution of all client and business related tasks
  • Provide outstanding service to all client / s - internally & externally
  • Communicate effectively at all levels within the organization
  • Display organizational insight & influence
  • Foster collaboration & team work
  • Enthusiastic
  • Leader / Motivator
  • Flexible
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