g. Jira, RTC, TestRail and Quality CentreExperience of Agile methodologies Scrum, Kanban, Lean UXExperience of working with Scheduling ToolsProject description : OverviewHSBC are committed to transforming the way we work in order to meet the growing market demand for speed to market, delivery flexibility, and to stay competitive in an increasingly challenging marketplace.
In order to facilitate the adoption of this strategy we are looking to recruit an experienced Technical Specialist to join our Scheduling and Workload Automation function.
We’re looking for people with programming experience and understanding of web technologies to work in Automation Team which is responsible for the currency, security, availability and recoverability of Automation Point and Ops MVS products.
Team scope covers for range of activities including delivery, production support, and strategy (including product ownership).
Team use the products to develop automated solutions in support of business needs.The Team Scheduling and Workload Automation (S&WA) are a global function with over 250 staff in 12 countries.
We are responsible for defining and implementing the strategy for a number of critical products across the organisation, as well as ensuring their availability, recoverability, security and currency.
Key AccountabilitiesEnsuring delivery to the customer while adhering to established global standards and best practiceMaintain and exceed existing SLA’s and ensure compliance to HSBC policies at all timesActively participate in achieving organizational efficiency objectives and undertake analysis on day-to-day work to drive automation on deliveries thereby minimizing repetitive and standardized tasks / processes.
Ensure the best practices are used to support the diverse customer group Work closely with the stakeholders to avail / impart all necessary training from time to time to ensure enhanced service delivery Deliver the solutions / deliverables per the agreed requirements with regards to project timelinesWork on critical / complex incidents & issues and ensure completion within agreed deadlinesPerform Project Management activities as may be applicable in the project