For our client who is a leading financial technology company, operating across 34 markets on three continents that empowers business owners by enabling them to accept card payments in-store, in-app and online, in a simple, secure and cost-effective way, we are looking for a natural, detail-oriented problem-solver that speaks Italian and English.
START ON 18th of July!
You can work in remote, but if you would like to move to Szczecin and to work from our office, we will be offering you the relocation package, isn't that great? : )
You're perfect for the role if you :
love to help customers
are curious, solution-oriented and enjoy learning
You like being part of a team, but are also able to work independently
ability to speak French on C1 level and English B2
Good to have : at least one year of customer support experience
Your daily tasks will be as follows :
to align the best offer to the potential merchant USP (card reader, POS, Virtual Terminal, e-commerce solution)
to assist the registration of the merchant
to explain the offer in full and support the caller in signing in / ordering device ( you do not sell directly, you are the point of consultation )
to monitor the status of order placed
to deal with connectivity issues and other technical related issued that the device might encouter
In this team we work 5 days per week, Monday till Sunday, on shifts 09 : 00-20 : 00.
We are offering :
job contract
training and development programs
medical services
private medical care (Luxmed)
group insurance program, sports and leisure program (Multisport)
a very dynamic and international work environment with plenty of career opportunities
social activities, events and celebrations
multinational environment 
