Client Continuity Manager
Miejsce pracy : Rzeszów
Client / Account Relationship Management
Act as focal point for customer / Customer Business Continuity Manager
Ensure compliance with contract regarding BC / ITSC / DR
BC / DR Project Advisory and facilitate growth / upselling activities with BC / DR input
BC / DR Process Management
Align ITSC Process with customer requirements
Plan and track BC / DR activities as part of the GBU BCM Program
Create awareness for BCM and ensure people are enabled
Obtain Lessons learned and plan, initiate, execute and coordinate continuous improvement
BC / DR Delivery
Perform / moderate Contract Reviews, BIAs and Risk assessment and track actions
Develop and maintain continuity plan(s) and train all defined stakeholders for these plans
Plan, develop, prepare and participate in DR Tests to ensure their proper execution and create report
Participate in RCAs of relevant incidents and drive lessons learnt as part of DR Tests
Provide BC / DR related input to client and account reports
Highlight exceptions to policies / standards / baselines / contract
Maintain Account BCM Risk Register (treatment and maintenance)
Escalate (systemic) risks without chance of mitigation into IDM organization
Single point of contact for any audit addressing BC / DR
Facilitate audit preparation and provide BC / DR related presentations and evidence
Remediation management of findings and deviations regarding BC / DR
Business / Technical Knowledge and Skills
Business Continuity Management and ITSCM
Business related processes, service / product and IT knowledge
Assessment and analytic methodologies
Moderation and presentation techniques
Good knowledge of ITIL and according ASMM processes, esp. ITSCM
Knowledge of the relevant standards (ISO31000, ISO22301 / BS25999, ISO27000 etc.)
Experience in operational risk and BC / ITSC / DR management
Experience in assessments, audits and continuous improvement
Client focus to understand client’s needs
Team working to ensure BC / DR solution is developed / implemented across towers
Good communication skills
Creative Pragmatism to achieve maximum with given resources
Flexibility to address right people in alternating circumstances
Good English and where specifically requested also other local languages
What we offer
At Atos, great working conditions will always come without conditions.
Shape the future of digital.
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
no dress code
extra social benefits
employee referral program
global IT projects
Apply to work at Atos
Atos Poland Global Services Sp. z o.o.
Atos is a global leader in digital transformation with 105,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries.
A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients.
Atos is an SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 indexes.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence.
Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space