What You’ll Do?
Diagnose, troubleshoot and resolve incidents related to Cisco DNA / SDA solution,
Work with Cisco customers remotely and help tackle their highly sophisticated technical issues,
Engage in internal cross-technology collaborations to help solve issues in heterogeneous network environments,
Recreate customer technical problems within Cisco’s internal labs,
Be a trusted technical authority to worldwide Cisco customers and partners,
Contribute to knowledge bases and troubleshooting guides,
Create automation and augmentation logic to speed up issue resolution,
Be the first to lay hands on the latest and greatest cutting-edge technologies in Cisco Enterprise area.
improve product quality by identifying and submitting software defects,
Be a great teammate in a worldwide team.
Who You Are?
As a Technical Support Engineer you have :
Solid understanding of modern Enterprise networks,
Good analytical and problem-solving skills.
Ability to isolate the issue to specific network / software component and come up with feasible workaround / fix,
Basic Knowledge of Linux operating system,
Good understanding of network and transport infrastructure protocols (IPv4, IPv6).
Experience with routing protocols (OSPF, ISIS, BGP).
Ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real world situations.
Skills to work independently as well as in very diverse team environment.
Bachelor's degree in Information Technology related field of study (preferably with a network engineering / computer science or telecommunication specialization).
We'll be very impressed if you can also show one of these :
Knowledge and experience with modern switching products (Catalyst 9000 series),
Understanding of modern network constructs (VXLAN) and protocols (MP-BGP, LISP),
Hold a current valid industry recognizable accreditation (CCNA, CCNP, CCIE),
Basic knowledge of any programming language (preferably Python) and Rest APIs,
Understanding of Docker and Kubernetes.
What’s in it for You?
You will become industry leading top networking expert with exceptional world-class problem solving and network troubleshooting skills.
In TAC each new case brings a new challenge and a new customer with a new network infrastructure to troubleshoot.
You will get targeted training helping you to ramp up your knowledge based on a multiple phased learning plan.
The training process spans across many months and includes experience not available outside the TAC organization. You will also get a personal mentor to guide you and to support you during the initial months to ensure your success.