Technical Consulting Engineer - SDA/ DNA
Cisco
Krakow, Poland
1 d. temu

What You’ll Do?

  • Diagnose, troubleshoot and resolve incidents related to Cisco DNA / SDA solution,
  • Work with Cisco customers remotely and help tackle their highly sophisticated technical issues,
  • Engage in internal cross-technology collaborations to help solve issues in heterogeneous network environments,
  • Recreate customer technical problems within Cisco’s internal labs,
  • Be a trusted technical authority to worldwide Cisco customers and partners,
  • Contribute to knowledge bases and troubleshooting guides,
  • Create automation and augmentation logic to speed up issue resolution,
  • Be the first to lay hands on the latest and greatest cutting-edge technologies in Cisco Enterprise area.
  • improve product quality by identifying and submitting software defects,
  • Be a great teammate in a worldwide team.
  • Who You Are?

    As a Technical Support Engineer you have :

  • Solid understanding of modern Enterprise networks,
  • Good analytical and problem-solving skills.
  • Ability to isolate the issue to specific network / software component and come up with feasible workaround / fix,
  • Basic Knowledge of Linux operating system,
  • Good understanding of network and transport infrastructure protocols (IPv4, IPv6).
  • Experience with routing protocols (OSPF, ISIS, BGP).
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real world situations.
  • Skills to work independently as well as in very diverse team environment.
  • Bachelor's degree in Information Technology related field of study (preferably with a network engineering / computer science or telecommunication specialization).
  • We'll be very impressed if you can also show one of these :

  • Knowledge and experience with modern switching products (Catalyst 9000 series),
  • Understanding of modern network constructs (VXLAN) and protocols (MP-BGP, LISP),
  • Hold a current valid industry recognizable accreditation (CCNA, CCNP, CCIE),
  • Basic knowledge of any programming language (preferably Python) and Rest APIs,
  • Understanding of Docker and Kubernetes.
  • What’s in it for You?

  • You will become industry leading top networking expert with exceptional world-class problem solving and network troubleshooting skills.
  • In TAC each new case brings a new challenge and a new customer with a new network infrastructure to troubleshoot.

  • You will get targeted training helping you to ramp up your knowledge based on a multiple phased learning plan.
  • The training process spans across many months and includes experience not available outside the TAC organization. You will also get a personal mentor to guide you and to support you during the initial months to ensure your success.

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