Senior Technical Support Specialist with German (HYBRID work)

Honeywell

Zelazna , Katowice, SLASKIE, Poland

2 d. temu

Handle internal and external customer related issues and concerns

Maintain acceptable call evaluation requirement , KPIs & VOC

Develop FAQs , Technical Tips, and How-To ’videos on Hardware and Software applications

Support the development of internal documentation

Actively participate in departmental activities and initiatives including self help

3. Requirements :

High School Diploma

Business fluent in written and spoken German & English

2-5 years of Customer Support, preferably technical supportBasic understanding of electronics concepts would be an advantage

Knowledge / experience with CRM / SAP would be an advantage

Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint)

4. Skills : (We value)

Process documentation skills

User level for SFDC or similar case management

Operational knowledge of SharePoint based tools,

Customer tools / portals knowledge as required by portfolio of customers (specific to the company and market- to be deleted)

High level of customer orientation

Excellent written and spoken communication skills (phone, mail, email)

Ability to build relationships and networks in a virtual team environment

Strong team player with the ability to take ownership and follow-through

Flexible individual with a high level of intercultural sensitivity, able to adapt to a quickly changing environment and drive continuous improvement

Demonstrated solution-oriented, pro-active can do attitude,Willingness and ability to work under own initiative

Self-motivated with assertive communication skills, positive and result oriented attitude

Well organized with good time management, result oriented

5. Behaviours

Have a Passion for Winning

Act with Urgency

Be Committed

Be Courageous

Become Your Best

6. Time allocation

65% Operational execution

10% Personal development

15% KCS Creations

10% Admin

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