Senior Technical Support Specialist with German (HYBRID work)
Zelazna , Katowice, SLASKIE, Poland
2 d. temu
  • Handle internal and external customer related issues and concerns
  • Maintain acceptable call evaluation requirement , KPIs & VOC
  • Develop FAQs , Technical Tips, and How-To ’videos on Hardware and Software applications
  • Support the development of internal documentation
  • Actively participate in departmental activities and initiatives including self help
  • 3. Requirements :

  • High School Diploma
  • Business fluent in written and spoken German & English
  • 2-5 years of Customer Support, preferably technical supportBasic understanding of electronics concepts would be an advantage
  • Knowledge / experience with CRM / SAP would be an advantage
  • Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint)
  • 4. Skills : (We value)

  • Process documentation skills
  • User level for SFDC or similar case management
  • Operational knowledge of SharePoint based tools,
  • Customer tools / portals knowledge as required by portfolio of customers (specific to the company and market- to be deleted)
  • High level of customer orientation
  • Excellent written and spoken communication skills (phone, mail, email)
  • Ability to build relationships and networks in a virtual team environment
  • Strong team player with the ability to take ownership and follow-through
  • Flexible individual with a high level of intercultural sensitivity, able to adapt to a quickly changing environment and drive continuous improvement
  • Demonstrated solution-oriented, pro-active can do attitude,Willingness and ability to work under own initiative
  • Self-motivated with assertive communication skills, positive and result oriented attitude
  • Well organized with good time management, result oriented
  • 5. Behaviours

  • Have a Passion for Winning
  • Act with Urgency
  • Be Committed
  • Be Courageous
  • Become Your Best
  • 6. Time allocation

  • 65% Operational execution
  • 10% Personal development
  • 15% KCS Creations
  • 10% Admin
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