Currently, for our BPO / SSC client, we are looking for talented individuals with language skills ready to start or continue their career in international structures.
Order chain coordination, working for an international client - Czech / Slovak language
Numer referencyjny : MAKO
Miejsce pracy : Przemyśl
Responsibilities of the position :
handling orders from foreign markets in Slovak, Czech language.
international customer service (order chain)
responding to e-mail inquiries from customers
answering phone calls (approximately 25 calls per day)
entering orders in SAP system
entering changes in orders
coordinating the shipping process
assigning priority tasks
resolving discrepancies, concerning orders
executing work instructions and other documents (minor translations)
making business notes and reports (at the request of the business client)
Expectations for job applicants :
at least one year of experience, related to customer service
Welcome experience in terms of order processing
Knowledge of processes related to the order chain
experience in working with SAP system
ability to communicate with customers via e-mail, telephone
knowledge of English, on b2 level (required)
knowledge of Slovak, on c1 level (required)
education related to logistics, customer service will be an
advantage, but is not required
ability to react quickly and make decisions
What the client offers :
full-time work (Monday through Friday during standard office hours)
stable and long-term employment, in a company with an
established position on the market
start of work August / September this year
job and language training
company equipment
employment contract (from the first day of employment)
benefit package
training and integration trips
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