Customer Service Administrator (German speaking)
Amazon
Gdansk, POL
‎20 godz. temu

Job summary

Be part of Amazon and build the future with us. Join Amazon and help people to discover new worlds.

Key job responsibilities

Your job responsibilities as a Compliance Associate may include :

  • Review products to ensure regulatory compliance on all products that are made available for sale on Amazon from all sources
  • Write rules to identify and action dangerous, prohibited, restricted / regulated and non-complaint products
  • Reinstating products when the seller alters the information
  • Audit the Amazon website and identify the dangerous, prohibited, restricted / regulated and non-complaint products
  • Identify and remove from the website products that don't satisfy Amazon’s regulatory or safety obligations
  • In addition to the core responsibilities listed above, you will be expected to take on a larger organizational role. These can include tasks such as :

  • Identifying & implementation of improvement opportunities / automations to enhance process efficiency, quality and customer experience with measurable impact
  • Responsible for quality, root cause analysis on process & quality gaps and recommend corrective actions.
  • Training and mentoring new hires and other associates, suggests improvements to training
  • Creation and maintenance of SOPs and owns process updates
  • Understanding of metrics, deep dive on KPIs, troubleshooting on reports and multiple data sources
  • Flagging any updates received from stakeholders on process to Lead / Manager
  • Active participation in stakeholder calls, leading and documenting the discussions
  • Conduct feedback sessions, Training need identification (TNI) and maintenance of quality records and documentation.
  • A day in the life

    Depending on the team you will be part of, your day-to-day activities may include :

  • Analyzing Amazon website content to correctly assess the properties of the product
  • Reviewing documents that lists information relating to occupational safety and health for the use of various substances and products
  • Offering support to warehouse associates in case of unclarities or disputes regarding product classification
  • About the team

    Chemical Safety Compliance (CSC) was developed to create a globally acceptable framework for chemical trade and it intends to have an international approach to classification and labeling of products.

    By doing so it will enable countries to have consistent and appropriate information on the chemicals they import or produce.

    Additionally, it will enable understanding on the infrastructure required and the effects of exposure to people and the environment.

    CSC aims to

  • Provide the correct CSC information needed to ensure safe and appropriate storage of products,
  • Provide the correct CSC information needed to safely dispose of the products considering the environment and the safety of Amazon employees and partners,
  • Provide our customers with information by displaying hazard information on Amazon detail pages.
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