Technical Support Engineer
9 d. temu

Requirements :

  • High school diploma or degree in Computer Science or in a Science or Technology discipline.
  • Fluent Polish and English.
  • Position open immediately.
  • Main Duties and Responsibilities :

  • First and second level support for LIST customers.
  • Provide customers with support on the use of the LIST products, both in term of FT servers and FT Clients.
  • Provide regular feedback to customers about on-going activities and open issues.
  • Perform error root cause analysis for the development / contingency department.
  • Provide support on technical and architecture issues on site at customers.
  • Availability to occasionally work overtime.
  • Update the LIST Service Desk tool (Team Track).
  • Keep customer configuration documentation up to date.
  • Manage licensing in compliance with commercial instructions.
  • Manage installations, analysis and planning to meet requirements and customer requests (i.e. architecture changes) and Exchanges migrations, ensuring accuracy and respecting deadlines.
  • Provide periodic reports on work undertaken.
  • form.

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