Duties and Responsibilities
Act as a liaison between Customers, Sales team and other KC teams by developing strong and open relationships allowing quick and efficient information flow and issue resolution
Support Customer Master Data process (e.g.fill out MD form, update forms for existing Customers, request to block / reactivate Customers, etc.)
Support Direct & Indirect pricing process (e.g.SAP SD pricing conditions input)
Support Sales team with pricing requests (e.g.fill out customer pricing documentation, download pricing list for a customer, etc.)
Support Marketing team with marketing budgets (e.g.raise POs, set up budgets and answer relevant queries)
Process chargeback claims (including audits, accruals & settlements) in various formats and answer relevant queries (e.g.
sending credits, lists, reporting, maintenance of archives)
Deal with Kimberly Clark systems (e.g.SAP, SFDC, Customer Portal, Integrity) on daily basis
Cooperate with internal departments credit collection, pricing team for quicker query resolution (e.g.late payments, new customer creations etc)
Generate reports forvarious stakeholders(e.g.turnover report, pricelistreport, chargeback report)
Solve price queries, deduction queries and reclamations coming fromCustomers,Customer support team and credit team
Work closely with SeniorAnalystsregarding rebatepay outs and rebate queries
Actively provide feedback and process informationto follow Continuous Improvement principles
Providetraining toCustomers and Sales teamonKimberly Clark systems and processes
Support junior members of the team
Behaviours and competencies
Clearly convey information and ideas through a variety of media to individuals in a manner that engages the audience and helps them understand and retain themessage.
Consistently present high level of support to internal and external customers to establish mutualconfidence.
Assume positive intent in others and welcome different perspectives and debate. Commit to a group decision even if it was not your preferredoption.
Sethigh standards of performance for self
Be accountable for youractions.
Actively participate in new initiatives for development
Work effectively, cooperate with others, and adapt to the constantly changing environment of thecompany.
Take ownership of the tasks given toyou.
Establish courses of action for yourself to ensure that work is completedefficiently.
Create good customer rapport by effectively meeting customers’ needs andexpectations.
Be proactive, takeinitiative.
Share your knowledge and know-how with other teammembers.
Continuously seeking to gain new knowledge andskills.
Skills and Experience
Experience in Sales operations / Financeis a plus
Degreein Finance, or a related field, or equivalent experienceis a plus
Minimum B2 level : English language
ExcellentMS Office knowledge (Excel in particular)
Excellentcommunication skills verbal and written
Excellent time management skills
Strong interpersonal skills
Ability to meet strict deadlines and working under pressure
SAP knowledge is aplus(MM, SD, FICO)