Product Support Specialist
ZEN.COM
Kraków, Polska
1 d. temu

We are open to hire people from Ukraine

Are you looking for an opportunity to work in rapidly growing startup that does meaningful work? Or maybe you’re tired of the mundane cubicle jobs and want to join a friendly, passionate team with limitless potential?

If so, we may be the business for you!

We're looking for Product Support Specialist to join our team in Rzeszów, Cracow, Warsaw or remotely. If you're looking for a challenging projects in a start-up environment with high autonomy and ownership this offer is for you!

Our goal is to make banking simple, like it should be. In ZEN we have a solution for business to save our clients' time, secure their transactions and give instant access to money anytime, anywhere.

Zero effort is our motto come find out why.

Responsibilities :

  • Daily analysis of system logs and data reports in order to idenfy possible issues on production environment
  • Investigating the cause of the issue and where possible providing the support team with solutions for issues.
  • Reporting bugs to product owners / technology department
  • Proposing process improvements to product owners
  • Supporting product owner with bug analysis
  • Requirements :

  • Experience in bug / issue reporting
  • Understanding of API communication
  • Undertanding of JSON format
  • Nice to have knownledge of error tracking tools
  • Strong analytical skills
  • Strong comunication skills
  • Ability to work under time pressure
  • What we offer :

  • Future career opportunities with international exposure
  • A supportive and diverse environment that allows our employees to thrive and learn
  • Flexible working hours and remote work
  • Private medical healthcare
  • Motivizer card
  • Internal and external trainings.
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