Quality Assurance Analyst Italian & French Speaker - Poland
WIPRO TECHNOLOGIES
Cracow, Poland
18 d. temu
source : Top Language Jobs

Responsibilities : Listening to and monitoring associate calls, emails and chat interactions for customer experience according to specified policies, thresholds, and procedures Developing, aligning, implementing, measuring and reporting on customer quality evaluations across the Europe and providing feedback and reporting to the Team Lead Supporting a culture of meeting and exceed a quality customer experience satisfaction scores Identifying areas of improvement Requirements : Working fluency in Italian & French is a must Min B2 in English is a must Min 1 year of experience in Customer Service and good knowledge of call center business Experience as a Customer Care QA will be a big asset Experience in driving quality improvement and delivering quality in line with brand values in SSC / BPO / Sales area and / or working with quality tools will will be an asset Cultural awareness and appropriate sensitivity in workings across multiple countries Working knowledge of database applications such as MS Office Benefits : Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment Great career opportunity with a leading international outsourcing company Opportunity of personal development in a multinational working environment Competitive salary with attractive set of social benefits

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