Position Type : Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Business Administration
Travel Percentage :
What you will be doing :
Proactive and reactive reviews of team performance, based on an established (yet evolving) quality criteria matrix, by analyzing service tickets (in three ITSM systems).
Providing reports (written and on review calls) to management including assigning and tracking improvement actions.
Providing training and education on process and improvements to the teams and their management regarding the established quality standards If it’s not in the ticket, it didn’t happen!
Drive over-all improvements in the process as a whole What’s there today doesn’t have to be tomorrow!
Investigation in to, and recommendations off the back of, the data which underpins our service to improve client experience
What you bring :
Intelligence and a willingness to learn, with attention to details and a creative self-motivated approach to your work.
Exceptional written and spoken English language skills, including an ability to communicate with technical and non-technical audiences
Ability to build relationships and collaborate with people across our diverse and modern teams
A willingness to take ownership of any issue resolution process in high pressure and time-sensitive situations
Ability to display knowledge and understanding of, or formal qualification in, ITIL Service Management practices specifically related to Incident, Change and Problem Management techniques
What we offer :
Full package of additional benefits like multisport, private healthcare, holiday allowance, pension plan, lunch pass, chillout room, shower facilities etc.
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
The chance to work on some of the most challenging, relevant issues in financial services
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