Service Governance Analyst
Sienna 73 Street, 00-833 Warsaw, Poland
4 d. temu

Position Type : Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

What you will be doing :

  • Proactive and reactive reviews of team performance, based on an established (yet evolving) quality criteria matrix, by analyzing service tickets (in three ITSM systems).
  • Providing reports (written and on review calls) to management including assigning and tracking improvement actions.
  • Providing training and education on process and improvements to the teams and their management regarding the established quality standards If it’s not in the ticket, it didn’t happen!
  • Drive over-all improvements in the process as a whole What’s there today doesn’t have to be tomorrow!
  • Investigation in to, and recommendations off the back of, the data which underpins our service to improve client experience
  • What you bring :

  • Intelligence and a willingness to learn, with attention to details and a creative self-motivated approach to your work.
  • Exceptional written and spoken English language skills, including an ability to communicate with technical and non-technical audiences
  • Ability to build relationships and collaborate with people across our diverse and modern teams
  • A willingness to take ownership of any issue resolution process in high pressure and time-sensitive situations
  • Ability to display knowledge and understanding of, or formal qualification in, ITIL Service Management practices specifically related to Incident, Change and Problem Management techniques
  • What we offer :

  • Full package of additional benefits like multisport, private healthcare, holiday allowance, pension plan, lunch pass, chillout room, shower facilities etc.
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern, international work environment and a dedicated and motivated team
  • The chance to work on some of the most challenging, relevant issues in financial services
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