Service Governance Analyst
FIS
Sienna 73 Street, 00-833 Warsaw, Poland
4 d. temu

Position Type : Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

What you will be doing :

  • Proactive and reactive reviews of team performance, based on an established (yet evolving) quality criteria matrix, by analyzing service tickets (in three ITSM systems).
  • Providing reports (written and on review calls) to management including assigning and tracking improvement actions.
  • Providing training and education on process and improvements to the teams and their management regarding the established quality standards If it’s not in the ticket, it didn’t happen!
  • Drive over-all improvements in the process as a whole What’s there today doesn’t have to be tomorrow!
  • Investigation in to, and recommendations off the back of, the data which underpins our service to improve client experience
  • What you bring :

  • Intelligence and a willingness to learn, with attention to details and a creative self-motivated approach to your work.
  • Exceptional written and spoken English language skills, including an ability to communicate with technical and non-technical audiences
  • Ability to build relationships and collaborate with people across our diverse and modern teams
  • A willingness to take ownership of any issue resolution process in high pressure and time-sensitive situations
  • Ability to display knowledge and understanding of, or formal qualification in, ITIL Service Management practices specifically related to Incident, Change and Problem Management techniques
  • What we offer :

  • Full package of additional benefits like multisport, private healthcare, holiday allowance, pension plan, lunch pass, chillout room, shower facilities etc.
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern, international work environment and a dedicated and motivated team
  • The chance to work on some of the most challenging, relevant issues in financial services
  • Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

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