Are you looking for a new challenge within IT?

Do you want to be part of a winning Team providing one of the most successful engineering access control solutions to the market?

Maybe this position as Global Operation Center Engineer in Kraków is for you!

Reporting line

The Global Operation Center Engineer is a position within Global IT Shared Service Center (GSSC) and reports to Global IT Service Manager Hosting and Collaboration Services.

Global IT Shared Service Center is managing ASSA ABLOYs shared infrastructure and global application as well as application management for selected divisional solutions.

The GSSC strategy is that the services we offer are outsourced in a multi-sourcing setup.

In this role you will work as a GSSC Global Operation Center (GOC) in a role interacting and driving solution and process improvements within the service areas of Collaboration Services, interacting with hosting, network, end users computing and application management areas.

Role description

In this position you will be responsible for conducting research on complex cases, validate cases for escalation to Backline and contribute to knowledge management initiatives.

The position is related to shift work (24 / 7).

Keeping yourself up to date with relevant product engineering support around Office365, implementation and support of new and existing services in Microsoft Office 365, as well as working with our partners for managing our global business environments.

In close partnering with our internal customers and external strategic partners, you will increase the quality and efficiency for IT infrastructure for our HR and Application services following selected ITIL processes and planning for future growth initiatives.

Responsibilities and Challenges

Tasks

Qualifications

Education and / or Experience

Language Skills

Work Requirements

We Offer

Location

About ASSA ABLOY

Every day we help billions of people from all around the world feel safe, secure and experience a more open world. It's our 49,000 people in 70 different countries who make this happen, we are proud to be a dynamic and inclusive organization.

We are the global leader in access solutions and our innovations enable safe, secure and convenient access to physical and digital places.

We are looking for candidates from a diverse range of backgrounds. As a part of our people development strategy, we encourage both internal and external applicants! Apply today!

Let s create a safer and a more open world - together!

We kindly ask all candidates interested in the offer to submit your application online. Please note that we will contact only selected candidates.

Your CV should be annexed with a standard consent clause for the processing of your personal data in connection with the recruitment process.

The clause should follow the following pattern : "I consent to the processing of my personal data for the purposes necessary for the recruitment process."

If you would like us to be able to consider your application in future recruitments, it is necessary to consent to the processing of your personal data in relation to future recruitments, according to the following pattern : "I consent to the processing of my personal data for the purposes necessary for the recruitment process as well as future recruitments."