Global Operations Center Engineer
SARGENT Manufacturing Company
Krakow, Poland
1 d. temu

Are you looking for a new challenge within IT?

Do you want to be part of a winning Team providing one of the most successful engineering access control solutions to the market?

Maybe this position as Global Operation Center Engineer in Kraków is for you!

Reporting line

The Global Operation Center Engineer is a position within Global IT Shared Service Center (GSSC) and reports to Global IT Service Manager Hosting and Collaboration Services.

Global IT Shared Service Center is managing ASSA ABLOYs shared infrastructure and global application as well as application management for selected divisional solutions.

The GSSC strategy is that the services we offer are outsourced in a multi-sourcing setup.

In this role you will work as a GSSC Global Operation Center (GOC) in a role interacting and driving solution and process improvements within the service areas of Collaboration Services, interacting with hosting, network, end users computing and application management areas.

Role description

In this position you will be responsible for conducting research on complex cases, validate cases for escalation to Backline and contribute to knowledge management initiatives.

The position is related to shift work (24 / 7).

Keeping yourself up to date with relevant product engineering support around Office365, implementation and support of new and existing services in Microsoft Office 365, as well as working with our partners for managing our global business environments.

In close partnering with our internal customers and external strategic partners, you will increase the quality and efficiency for IT infrastructure for our HR and Application services following selected ITIL processes and planning for future growth initiatives.

Responsibilities and Challenges

  • Ensure our global O365 environment deliver business value
  • Adherence to the Microsoft Office 365 knowledge management
  • Contribute to Global Business architecture
  • Compliance with any and all related Policies
  • Process and routines are well defined
  • Identification of Critical Success Factors and Key Performance Indicators
  • Process advocacy and ensuring proper training is conducted
  • Continual Process Improvement efforts
  • Tasks

  • Operational ticket-handling related to the GSSC Infrastructure area, providing support and dispatching to partners where needed
  • Support improvement of selected ITIL processes for Office 365 services
  • Participating during the delivery phase within IT Infrastructure area
  • Support in keeping monitoring systems updated as well as handle operational related tickets
  • Contribute so the Global DC Infrastructure devices are updated within the CMDB after change
  • Core administration / escalation support for messaging services
  • Participate in creation of a global agreed future architecture to fully support Business Services applications and services both on-premises and within Office 365
  • Assist in resolve issues with Office 365, Exchange Online, and Microsoft Teams
  • Qualifications

  • Solid understanding of standard client / server, networking, and internet fundamentals
  • Knowledge and demonstrated technical experience in Microsoft O365.
  • At least three O365 technologies, if Exchange or SharePoint is not part of skillset
  • The candidate should be able to troubleshoot many aspects of Microsoft Office 365, Active Directory, and related technologies effectively and understand the product flow patch management, software distribution and logging in detail.
  • Experience in troubleshooting Office 365, MS Office Suite, Skype / Teams environment is a plus.
  • In addition, experience in Microsoft Management technologies, System Center Operations Manager (SCOM) and System Center Service Manager (SCSM) is preferred
  • Working knowledge of the relevant technologies (E.g. Microsoft AD 2016, Exchange 2016, Skype for Business, WSUS / SCCM).
  • Windows 2008 / 2012 / 2016 Active Directory Federation Services and Web-SSO
  • Practical knowledge of Azure Active Directory, Microsoft Identity Manager / FIM and Service Management Automation (SMA) and / or Windows Azure Pack (WAP) will be an asset
  • Application support experience with industry standard equipment and best practices.
  • Education and / or Experience

  • Bachelor's Degree or equivalent work experience, plus 2 years of experience in technical support in an Enterprise environment is required
  • Experience of Exchange and Skype for Business is preferred
  • MCSA / MCSE Certifications desired
  • Strong organization and time management skills.
  • The candidate will need strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical issues.
  • Language Skills

  • Ability to effectively communicate in English language verbally and in writing.
  • Work Requirements

  • Travel and fieldwork including international travel
  • Highly organized
  • Pro-active / Self-motivated
  • Experience from working in a global organization
  • We Offer

  • Stable employment in a friendly international atmosphere
  • Flexible working hours
  • Private Medical Care
  • Multisport & Benefit cards
  • Mobile phone
  • In-house free English classes
  • Ergonomic workstations with necessary tools and equipment
  • Chill-out zone with PlayStation4 and table football
  • Fresh fruits every day
  • Location

  • Equal Business Park, Krakow, PL
  • About ASSA ABLOY

    Every day we help billions of people from all around the world feel safe, secure and experience a more open world. It's our 49,000 people in 70 different countries who make this happen, we are proud to be a dynamic and inclusive organization.

    We are the global leader in access solutions and our innovations enable safe, secure and convenient access to physical and digital places.

    We are looking for candidates from a diverse range of backgrounds. As a part of our people development strategy, we encourage both internal and external applicants! Apply today!

    Let s create a safer and a more open world - together!

    We kindly ask all candidates interested in the offer to submit your application online. Please note that we will contact only selected candidates.

    Your CV should be annexed with a standard consent clause for the processing of your personal data in connection with the recruitment process.

    The clause should follow the following pattern : "I consent to the processing of my personal data for the purposes necessary for the recruitment process."

    If you would like us to be able to consider your application in future recruitments, it is necessary to consent to the processing of your personal data in relation to future recruitments, according to the following pattern : "I consent to the processing of my personal data for the purposes necessary for the recruitment process as well as future recruitments."

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