Sr. Manager, PTP Delivery Team Lead
Warsaw, Poland
4 d. temu

Job Description

Senior role based in Warsaw, Poland to manage the end to end process for all ECP Affiliates and US for the Procure to Pay (P2P) within the Global Business Services (GBS) at Biogen.

Warsaw center supports 28 entities across US, Canada, Europe and may expand to support additional entities. This position would manage a staff of 30-40 analysts and 3-4 Team Leaders of varying levels and requires detailed understanding of global processes, systems, and individual country specific requirements.

The position requires maintaining the P2P service relationship with the responsible affiliates in accordance with the defined scope in the SLA and ongoing issue resolution to drive improvement, productivity, and best practices.

Maintain a monitoring and oversight process with early detection of issues through KPI production, maintenance, distribution, and explanation.

Principal Accountabilities :

1. Leadership

  • Supervise, manage, inspire and coach P2P Team for all GBS markets. Takes an active role in the team and individual development of the team members, including career guidance, coaching, and providing guidance to the team on interacting with and supporting key internal customers.
  • Motivate, mentor, and teach others the principles of continuous improvement with the ability to share examples across end-to-end processes, offer alternatives, and provide constructive feedback to create a culture of continuous improvement throughout Biogen.
  • Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
  • Demonstrate proficiency effectively presenting complex topics in an easy-to-understand manner and facilitating meetings with Directors, Vice Presidents, and Business owners across US and international headquarter teams.
  • Successfully lead teams and deliver results under compressed timelines supporting critical AP processes with quality and compliance.
  • 2. Service Delivery

  • The PTP Delivery Lead is accountable for end-to-end process delivery to internal and external customers.
  • Contribute to strategy and evolution of GBS by developing and maintaining a monitoring system to ensure effective and high-quality processing for P2P
  • Promote and ensure a collaborative relationship with the Country Finance Leads. Be responsive to requests per the SLA ensuring compliance with standard processes and internal controls
  • Chair meetings as required to facilitate process improvement or issue resolution requiring a broader cross functional group and present at Senior Management meetings.
  • Represent the PTP Team and the wider service delivery team as Subject Matter Expert and for Accounts Payable and Travel and Expenses processing and conduct trainings as required.
  • Develop annual operating plan / budgets for the service line and managing actual figures against budget, including explaining deviations.
  • Lead prioritization of resources to complete multiple priorities per service delivery timelines.
  • Manage the overall performance of the Service Line Team including managing communications with the team and key stakeholders.
  • Business Partnership
  • The PTP Delivery Lead builds relationships with and acts as a key resource and escalation point for internal and external customers.
  • Manage the relationship with the internal Business partner / s to ensure high delivery of the services
  • Act as a coordination point for the PTP Global Process Owner for the Warsaw Delivery Site
  • 3. Transformation

  • Support implementation of Global Finance Operations Transformation program led by the PTP Global Process Owner
  • Ensure optimal use and adaptation of ERP / enabling technologies supporting procure to pay process area
  • 4. Continuous Improvement

  • Support identification and prioritization of Continuous Improvements for procure to Pay Process area
  • Lead and execute continuous improvement initiatives for the Warsaw shared services site in alignment with PTP Global Process Owner
  • Foster a culture geared towards continuous improvement amongst Service Line direct reports and their teams
  • Identify and Implement automation initiatives in the PTP area that align with Global standards.
  • 5. Standards & Controls :

  • Ensure people, process, and technology standards for end-to-end process for the Warsaw site in alignment with the PTP Global Process Owner
  • Ensure a high-quality compliance and control environment through effective review, monitoring and control of all P2P processing activities including purchase orders, invoices, vendor onboarding, payments, reconciliations, etc.
  • Establish and maintain an appropriate accounting control environment within Finance operations
  • Process owner for Sarbanes Oxley (SOX) and internal controls for P2P
  • Lead and support external and internal audit inquiries for PTP Warsaw delivery site
  • 6. Policies & Procedures :

  • Ensure development and implementation of standards that support the business needs supporting the PTP Global Process Owner
  • Provide Advisory, Reporting & Compliance with input into key policies
  • Develop and maintain accurate accounting and operational procedures
  • Monitor and ensure compliance with company policies and procedures
  • 7. Process :

  • Design & Implement Account Payables, Travel and Entertainment and Vendor Master Data governance across end-to-end process for Warsaw delivery site supporting the PTP Global Process Owner
  • Implement standardized processes that complies with local requirements and maximizes system functionality aligned with Global standards.
  • Assist stakeholders in the resolution of complex or non-routine issues
  • 8. People :

  • Work with Warsaw site leader and PTP Global Process Owner to review staff activities and provide the support needed to ensure appropriate quality and staff productivity including resource back up planning
  • Provide input into the performance process including reviews and staff development
  • 9. Performance :

  • Set performance targets and Service Level Agreement thresholds for the Warsaw delivery site in conjunction with the PTP Global Process Owner
  • Ensure service delivery meets expected KPIs
  • Qualifications

  • 10+ years’ experience in Accounts Payable environment including managerial positions of increasing responsibilities in an international finance team
  • Leadership experience within an outsourced or shared services Accounts Payable function with understanding of diverse language skills and knowledge of local requirements
  • Ideally experience of implementing technology solutions within the Accounts Payable area
  • Thorough understanding of accounting controls, with deep experience in Procurement, A / P, invoice processing, payments and disbursement
  • Significant experience and use of ERP software (Oracle) and familiarity with Procurement & A / P systems and interfaces
  • Fluent English is a must any other European Language / s is an advantage
  • Strong verbal and written communication skills and ability to interface with all levels of management and vendors
  • Healthcare / pharma industry background preferred
  • Bachelor or Master’s degree in Finance or similar faculty
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