First line technical support (IT department) - customer service with French language
L.M. Group Poland Sp. z o.o.
Kraków, małopolskie, Polska
4 d. temu

For our Client from BPO / SSC industry we are currently looking for talented people with knowledge of foreign languages, ready to start or continue their professional career in international structures.

First line technical support (IT department) - customer service with French language

Numer referencyjny : MAKO

Miejsce pracy : Kraków

Our client offers :

  • Hybrid or stationary work (company office is located in Kraków)
  • Flexible work system (first, second shift, night or weekend work)
  • Possibility to combine work with studies and other duties
  • Obtaining professional qualifications in the field of customer service
  • Gain experience in an international company
  • Opportunity for professional development in an international company
  • Contract of employment
  • Extensive benefits package : life insurance, private medical care, financial allowances, mybenefit platform, multisport, financing of e.
  • g. glasses or language courses.

    Requirements for candidates :

  • knowledge of French : b2 / c1 - a necessary condition
  • English language : b2 / c1 - a necessary condition
  • minimum one year of experience related to telephone service, help desk, IT support
  • fluent communication (via e-mail and telephone)
  • ability to hold conversations via phone, e-mail and chat
  • availability to work 5 times a week, 8 hours each
  • independence in action, responsibility
  • openness to new professional challenges
  • Job tasks :

  • Accepting calls from French-speaking clients
  • Communicating with customers (e-mail, chat, telephone)
  • Answering customer inquiries during the day
  • Building and maintaining positive relations with clients
  • Finding and proposing solutions to a problem reported by a customer
  • Understanding the customer's problem and proposing a solution to the problem situation
  • Communicating freely
  • Escalating issues to second line support when the situation cannot be resolved - only legitimate cases
  • Creating process documentation
  • Performing assigned duties with integrity
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