For our Client from BPO / SSC industry we are currently looking for talented people with knowledge of foreign languages, ready to start or continue their professional career in international structures.
First line technical support (IT department) - customer service with French language
Numer referencyjny : MAKO
Miejsce pracy : Kraków
Our client offers :
Hybrid or stationary work (company office is located in Kraków)
Flexible work system (first, second shift, night or weekend work)
Possibility to combine work with studies and other duties
Obtaining professional qualifications in the field of customer service
Gain experience in an international company
Opportunity for professional development in an international company
Contract of employment
Extensive benefits package : life insurance, private medical care, financial allowances, mybenefit platform, multisport, financing of e.
g. glasses or language courses.
Requirements for candidates :
knowledge of French : b2 / c1 - a necessary condition
English language : b2 / c1 - a necessary condition
minimum one year of experience related to telephone service, help desk, IT support
fluent communication (via e-mail and telephone)
ability to hold conversations via phone, e-mail and chat
availability to work 5 times a week, 8 hours each
independence in action, responsibility
openness to new professional challenges
Job tasks :
Accepting calls from French-speaking clients
Communicating with customers (e-mail, chat, telephone)
Answering customer inquiries during the day
Building and maintaining positive relations with clients
Finding and proposing solutions to a problem reported by a customer
Understanding the customer's problem and proposing a solution to the problem situation
Communicating freely
Escalating issues to second line support when the situation cannot be resolved - only legitimate cases
Creating process documentation
Performing assigned duties with integrity
Aplikuj
