Working as a key member of the HR Services Team based in our newly created Regional Human Resources (HR) Centre, we are looking for a customer service oriented analyst to provide support to our regional HR professionals and customers across our core workforce administration (WFA) activities.
You will utilise our suite of core and enabling HR technology (Workday, ServiceNow case management, telephony, etc.) to execute a range of employee administration activities, directly contacting customers and HR professionals when needed to solve more complex problems.
Our Regional HR Centre teams will work together with key HR and IT stakeholders around the world to identify and implement process and technology improvements to our way of working in HR and our interactions with customers.
Overall our team’s objective is to provide efficient process execution, effective issue resolution and accurate HR data in support of an excellent customer experience.
This role will work a standard shift to support an EMEA customer base, primarily located in Sweden and the United Kingdom.
Candidate Focus & Challenge
Passion to create a great support customer experience
Manage employee personal data where the employee is not empowered to change it themselves, validating any personal data changes with appropriate sign off procedure and validating any documentation required
Process changes to organisation units in Workday, identifying the need to create / delimit / change an organisation unit resulting from other transactions and administering the changes to the new structure
Support position management within Workday, creating, editing and ending appointments and positions, ensuring the requestor is notified of the action and the employee is informed if applicable
Manage Workday job change processes and required documentation resulting from promotions, demotions, lateral transfers, fixed term contract extension, etc.
Utilise existing templates, file signed documentation electronically and liaise with downstream providers were required (e.
g. payroll and benefits)
Work with in-country HR to manage transfers to affiliates, generating contract documentation and supporting manual payroll and benefits activities, as appropriate
Manage employment verification to confirm employee details to 3rd parties on request, generating approvals and producing verification statement
Support managers with probation period administration and documentation, and manage required transactions resulting from a new hire no-show
Use the HR knowledge base and internal work instructions to ensure that processes are executed correctly and customer guidance is provided in an effective and consistent manner
Perform data quality checks on employee data in Workday, manage the list of errors, discover data gaps and liaise with Employee / Manager or Local HR to correct data when applicable
Support in-country HR teams with completion of time / leave corrections within the system and generation / distribution of electronic payslips as required (TBC)
Effectively operate financial and SOX controls, checking to ensure that all appropriate approvals are in place where needed to support HR transactions
Work with Talent Acquisition teams to execute new hire data entry processes, including externally managed resource data entry / tracking requirements as appropriate
Look for opportunities to improve process execution and technology usage, working with WFA Global Process Owner (GPO) to prioritise and implement improvements
Support expanded provision of HR Services from offshore teams by building customer trust in the Regional HR Centre’s ability to deliver and supporting the incorporation of new services and countries / customers
Candidate Knowledge, Skills & Experience
Experience supporting HR processes and transactions, ideally in Workday
Keen attention to detail and focus on data accuracy
Understanding of common HR and service centre enabling technologies e.g. case management, telephony and online user portals
Able to communicate fluently in English
Additional language skills required fluency in Swedish
Additional language skills desired but not required German, Spanish, French and Italian
Demonstrated ability to manage competing tasks efficiently and prioritise workload within a matrixed team environment
Enjoys working as part of a lively and hard-working team, performing together under pressure to meet monthly payroll deadlines
Experience in Microsoft applications
Highly developed communications, organisation and interpersonal skill s
Proven ability to work with confidential data
Experience of delivering against Service Level agreements, including working with third party providers to meet work deadlines
Ability to think analytically and effectively problem solve using creative solutions
Previous experience with payroll management is desirable but not essential
AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-
assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.
AstraZeneca only employs individuals with the right to work in the country / ies where the role is advertised.
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-
leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.
We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.