Junior / IT Consultant Cloud Services

Panasonic

Warsaw, Poland

‎23 godz. temu

What we offer :

Full time employment contract with attractive benefits package including comprehensive health care, sports card, public transportation allowance, life insurance and language courses reimbursement

The opportunity of career development in an international environment, in a company with over 100 years of tradition

Working in a company that is driven by culture of consumer electronics enthusiasm, cooperation and team spirit as well as fairness and honesty

Your Responsibilities :

The successful candidate will be responsible for :

Leadership

Plan, manage, control and implement service life cycle to business requirements

Requests architectural consultancy and approval from PISCEU architecture team

Budget and Cost control

Report financial and consumption deviations on monthly basis including taking actions in case of negative gaps

Define, measure, control and report correct figures for charging in alignment with the PISCEU finance team

Service Planning

Ensure the Service Planning process is followed for new services major changes in existing services

Maintain, update and present the service roadmap on a quarterly basis

Project Execution

Provide subject matter expertise including required sourcing measurements into projects (PPM & SVC Mgmt) and non-standard service requests

Actively stay informed about the status of running projects impacting of owned services

Pro-actively update change requests status and project status including time booking on projects on weekly basis

Pro-actively report required adjustments for capacity for project to line manager

Service Operation

Ensure stable operation of responsible services in active cooperation with the external service providers and other PISCEU Service Management teams.

Works daily with visible progress (documented in ticket system) on service responsible incidents, service requests, problems and changes following PISCEU processes

Pro actively identifies and implements service improvements according to input from PISCEU KAMs and customer feedback

Manage escalations and complaints and perform counter measures related to the Services

Ensures / prepares a complete, correct and up to date service documentation (EPIC, service catalog and technical documentation)

Report issues, problems, risk, escalations and required decisions on a weekly basis to the respective line manager

Supplier / Partner Management

Control and collaborate with the Service providers / partners on a day to day level and ensure that SLAs / SLOs are met

Escalation management according to escalation path in the respective contracts

Compliancy & Security

Ensure the service compliance according to Panasonic regulations in consultation with PISCEU Governance and Compliance team

Support the PISCEU Governance & Security team in SOX and ISO audits for IT controls

What we are looking for :

Good knowledge in DC operations and provider management

Good technical basic infrastructure understanding in the field of server operating systems (Windows and Linux), databases (Microsoft SQL and MySQL) and nework

Self-employment and analytical thinking

Strong team and service orientation

Good communication skills

Microsoft or VMware certificate

MS office Work, Excel, PowerPoint

Fluent English

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