Customer Operations RepresentativeItalian
Capita
Łódź
1 d. temu

Customer Operations RepresentativeItalian

  • Łódź
  • Capita is a leading business services provider with over 63,000 employees, operating in the UK, Europe, India and South Africa.
  • Capita Polska supports clients across a range of sectors, including education, transport, health, life and pensions, insurance, and other private and public sector organisations.

    Recognised as most dynamically developing BPO in Poland, awarded by Outsourcing Stars and CEE Awards.

    Job title :

    Customer Operations RepresentativeItalian

    Job Description :

    As Customer Operations Representative you will :

    Effectively manage incoming telephone and e-mail customer’s queriesProvide product / services information and resolve any emerging problems that our clients might face with accuracy and efficiencyAssist with placement of orders, refunds or exchangesIdentify and assess customer’s needs to achieve satisfactionCommunicate in positive manner with team members and business partners

    You are a perfect candidate if you :

    Are fluent in English (both spoken and written at least B2)Are fluent in French (both spoken and written at least B2 or native)Have strong phone contact handling skills and active listeningHave a Can do’ attitudeHave excellent communication skills

    What we can offer you :

    Ability to work in international and multilingual environmentGreat atmosphereTraining and development programmeAttractive social benefits

    Location : Łódź

    Time Type : Full time

    Contract Type :

    Fixed Term (Fixed Term)

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