About the Mercury Support Team (MST) : As an organization jointly owned by the business and IT, the Mercury Support Team (MST) is a centralized, global organization that provides operational support for our integrated, SAP-
centric platform (Mercury). As the solution continues to be deployed globally, the MST partners with the Mercury Program to support countries as they come online.
Over time the team will play an integral governance role in the global solution. We will continue to work closely with the business to enable the full benefit and value to be realized from the investment and to set the future direction and technology road map.
The opportunity This position is responsible for producing and editing knowledge Content needs of the MST and the broader Mercury Integrated Support Model.
As such, the role is responsible for understanding and applying the policies, procedures, processes, technology and related systems that comprise the firm's knowledge management strategy.
This role is also responsible for maintaining the quality and relevancy of knowledge included within the MST knowledge infrastructure, extending to portal user interfaces, knowledge platforms, and knowledge repositories.
This role also manages MST sites for an assigned area and may manage knowledge repositories. This includes oversight of ongoing knowledge updates, the design and development of new knowledge that aligns to business objectives, and strong coordination with multiple stakeholders.
Your key responsibilities :
This includes the establishment of SLAs for producing and publishing Knowledge, managing additional support resources (direct and indirect), and ensuring quality of output.
Developing an extensive knowledge of SAP content will be key to delivering this responsibility.
Skills and attributes to success :
What we look for : We are looking for people who are passionate about what they do and have a track record of making a positive difference in their business environment.
Our team members must be willing to take the initiative to learn and grow, and to demonstrate strong interpersonal skills as they build effective working relationships with each other and the broader global EY organization.
Given the global nature of the role, we seek team members who will demonstrate some flexibility required to accommodate meetings with colleagues in different time zones.
What working at EY offers :