Client Service Support Senior Administrator, A2 in Data Management
State Street Corporation
57 d. temu

Responsibilities :

  • Ensure comprehensive communication between DataGX and Back Office (Fund Accounting / COEs) teams.
  • Monitor OCFs checks lifecycle. Aid the DataGX Operations and Back Office teams to execute all daily checks, investigates discrepancies and ensure daily resolution of all data quality exceptions.
  • Understanding of Fund accounting operational model to challenge data issues and be self- reliant in reaching to multiple touchpoints for resolution.
  • Collect information and respond to Client questions and requests (IMTs).
  • Maintain Event Log and Issue log for future improvements. Escalate and communicate effectively on issues / problems to management.
  • Ensure a proper and timely follow-up to ensure resolution.

  • Identify and resolve work processing issues, making suggestions to streamline operations. Work to create innovative and reliable service for STT’s Clients.
  • Understand the business model and provide training to the team / other stakeholders.
  • Work as a member of a global SSC team across EMEA to provide status, communicate issues, share ideas, and follow consistent processes to deliver quality Client Service.
  • Build and maintain strong client and inter-departmental relationships.
  • Administrate BO HUBs Reporting duties.
  • Required Qualifications

  • Experience in a Fund Accounting environment
  • Knowledge on MCH fund accounting / GP3 fund accounting
  • Ability to self-organize work,
  • Proactive attitude,
  • Open-minded can-do approach,
  • Strong verbal and written communication skills.
  • MS Excel, MS Outlook, and MS OneNote proficiency.
  • Ability to multitask, reprioritize, and work under deadlines.
  • Very Good English skills

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