Managed Service Manager
Location : Lodz, Katowice, Warsaw
Accenture Advanced Technology Center (ATC) provides a broad range of information technology enterprise solutions and customizable products to the largest companies in the world.
Accenture ATC customers include telecommunications providers, utilities companies, financial institutions, healthcare, and consumer goods suppliers.
We specialize in Digital, Cloud and Security services by employing as modern DevOps and Agile methodology, so well-proven classic delivery and automation.
Accenture values work-life balance and recognizes the need for flexibility. We offer a wide range market-relevant training programs and certification paths to help you manage the demands of your career growth.
With us, you will have the possibility to learn from the best IT experts on the market, work in a culturally diverse, international environment and specialize in top-leading technologies.
What will you do :
Responsible for abiding by the Service Requirements and the KPIs / SLA
Act as a delivery lead and project manager to ensure the quality of the delivery and the respect of milestones, planning, finances
Accountable for all divergence regarding the expected quality
Present on a regular basis the activity reports and the Service improvement plan to the customer
Assess customer feedback and using creativity to establish, improve, and refine services
Act as a point of escalations
Plan resources for and schedule activities
Draft regular status reports about KPIs / SLA fulfilment
Propose, discuss and implement measures for service and resource optimisation
Coordinate and resolve escalations and critical issues
Plan activities, such as deployments, tests, etc.
Plan and define scope, activity planning and sequencing, resource planning
Develop schedule, time estimation, cost estimation, budget development, documentation
Organise scrum ceremonies, remove blockers from the development team
Generate, lead and communicate metrics to key stakeholders, including those that are not well versed in agile practices (e.
g. Velocity, Burndown, Burnup, EAC, Earned Value, etc.)
Identify and mitigate potential risks and perform major incident management
Understand and promote the benefits of DevOps approaches and tooling such as continuous integration, continuous delivery, test automation, code quality analysis, etc.
Assess the Agile / Scrum maturity of the scrum teams and coaching the teams as required
Coach and guide both Accenture and client teams in Scrum best practices