tickets (regular)
For this position Continued Engineering (CE) engineer, your key responsibilities are to provide technical advocacy, interact directly with customers and customer support teams, maintain availability and reliability of products / platforms, participate in product / platform releases, and communicate with stakeholders during major incidents.
Responsibilities
Solve key problems that potentially may take with the production systems and create solutions to prevent incidents from occurring again
Ability to understand the root cause of errors and exceptions and be able to isolate it to the line of code that may be causing the problem.
Ability to understand the health of various tools used in the product / platform and be able to isolate the root cause of a customer reported alert to the tool that may be unhealthy and perform level 1 and level 2 of service restoration.
Driving the P1 incident to its restoration (including sending out communications to stakeholders).
Preparing operations report.
Documentation for a known issue.
Qualifications
BS in computer science or equivalent with 6+ years or MS in computer science or equivalent with 4+ years of professional software support experience.
Experience with object-oriented languages : Python, Java, etc.
Experience with the database.
Experienced in Incident Management process and ability to resolve level 1, and level 2 issues within agreed organization SLO.
A sense of ownership and pride in your performance and its impact on the company’s success
Critical thinker and problem-solving skills
Team player
Good time-management skills
Great interpersonal and communication skills
Nice to have
Knowledge of advanced networking technologies and services including MPLS, VPLS / VPWS, Ethernet, IP / VPN routing protocols and architectures, IP security / SSL, IP multicast, IPv6, and wired / wireless LAN infrastructures is a strong plus.
Hands-on knowledge of Linux operating system (Ubuntu, CentOS, etc.)
Real-world experience with cloud technology such as AWS, Azure, or GCP is nice to have.
Successful candidate will
Be a talent multiplier who gets the team around them to excel
Be persistent, creative, and driven to get results relentlessly
Exhibit a strong backbone to challenge the status quo, when needed
Exhibit a high level of curiosity, keeping abreast of the latest trends & technologies
Show pride of ownership and strive for excellence in everything undertaken 
