Asset Servicing Analyst 2
Citi
Warsaw, Poland
2 d. temu

Job purpose :

  • Create a golden record of a voluntary corporate action event within the business system XSP;
  • Review and process the elections as made by clients based on the golden record;
  • Investigate and resolve discrepancies between the Citi records and the Custodian positions;
  • Cooperate with internal and external clients as well as with other teams involved in Middle Office and Fund Accounting processes.
  • Responsibilities :

  • Acting as an example to other team members, creating an ethical and motivated team environment;
  • Acting as an intermediary and escalation point between processing staff and Operations Support Manager;
  • Adhere to all Departmental Procedures and Controls;
  • Analyze market changes and implement into current process where required;
  • Assist in and lead adhoc projects on behalf of the team;
  • Ensure accurate MIS reported on a monthly basis;
  • Ensure all client queries are responded to within 24hrs of receipt;
  • Ensure all event notifications / updates are reviewed within 24hrs of receipt (where response deadline is within 1 month);
  • Ensure Client Chasing spreadsheet is submitted to client by 12pm;
  • Ensure team is monitoring Global Inbox and covering other regions when required ,and clearing before EOD;
  • Ensuring all Business deliverables are achieved;
  • Escalate processing errors and potential risks to line manager upon discovery;
  • Identifying areas of risk and implementing further Controls where necessary;
  • Lead and coordinate User Acceptance Testing on enhancements to systems and also regression testing;
  • Lead in the on-boarding of new clients or client accounts;
  • Monitor and allocate all incoming client Instructions and custodian advices (received into XSP);
  • Participate in and host team Huddles;
  • Participate in bi weekly client call;
  • Prepare relevant test scripts and participate in Contingency testing;
  • Provide support to other Team Leaders in the section and across the department;
  • Regular review and update of Procedures for the team;
  • Review and provide feedback on Service Level Agreement applicable to the team;
  • Support Supervisor on the performance and development of processing staff within the team;
  • The accurate and timely processing of all events assigned;
  • Verification of teams work, and release of instructions to the Market.
  • Qualifications :

  • Minimum 3 years experience within Financial Services;
  • An excellent understanding of Financial Operations.
  • Education :

  • Bachelor’s Degree or higher would be an advantage.
  • Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - PL

    Time Type :

    Citi is an equal opportunity and affirmative action employer.

    Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.

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