Job purpose :
Create a golden record of a voluntary corporate action event within the business system XSP;
Review and process the elections as made by clients based on the golden record;
Investigate and resolve discrepancies between the Citi records and the Custodian positions;
Cooperate with internal and external clients as well as with other teams involved in Middle Office and Fund Accounting processes.
Acting as an example to other team members, creating an ethical and motivated team environment;
Acting as an intermediary and escalation point between processing staff and Operations Support Manager;
Adhere to all Departmental Procedures and Controls;
Analyze market changes and implement into current process where required;
Assist in and lead adhoc projects on behalf of the team;
Ensure accurate MIS reported on a monthly basis;
Ensure all client queries are responded to within 24hrs of receipt;
Ensure all event notifications / updates are reviewed within 24hrs of receipt (where response deadline is within 1 month);
Ensure Client Chasing spreadsheet is submitted to client by 12pm;
Ensure team is monitoring Global Inbox and covering other regions when required ,and clearing before EOD;
Ensuring all Business deliverables are achieved;
Escalate processing errors and potential risks to line manager upon discovery;
Identifying areas of risk and implementing further Controls where necessary;
Lead and coordinate User Acceptance Testing on enhancements to systems and also regression testing;
Lead in the on-boarding of new clients or client accounts;
Monitor and allocate all incoming client Instructions and custodian advices (received into XSP);
Participate in and host team Huddles;
Participate in bi weekly client call;
Prepare relevant test scripts and participate in Contingency testing;
Provide support to other Team Leaders in the section and across the department;
Regular review and update of Procedures for the team;
Review and provide feedback on Service Level Agreement applicable to the team;
Support Supervisor on the performance and development of processing staff within the team;
The accurate and timely processing of all events assigned;
Verification of teams work, and release of instructions to the Market.
Minimum 3 years experience within Financial Services;
An excellent understanding of Financial Operations.
Bachelor’s Degree or higher would be an advantage.
Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - PL
Time Type :
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