There is only one Data Cloud. Snowflake’s founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users.
But it didn’t stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations unlock the value of their data with near-unlimited scale, concurrency, and performance.
This is our vision : a world with endless insights to tackle the challenges and opportunities of today and reveal the possibilities of tomorrow.
We are looking for a hand-on, startup-savvy IT Site Coordinator to join our IT team. This position will work across Snowflake to install and manage IT systems, including centralized authentication, SaaS providers, VPN, corporate networking, and Mac systems to ensure our IT infrastructure is world-class.
This person will closely interact with and support the sales, finance, marketing, HR and engineering teams. The person we’re looking for thrives in the dynamic environment that comes with being part of an innovative company.
That means extremely hands-on with a willingness to jump in and get done what is needed in order to make Snowflake successful.
This position will be based out of the Warsaw office as your primary location, however you may also be required to travel up to 50% of the time to our other sites throughout EMEA
Develop business relationships and integrate activities with other IT departments to ensure successful implementation and support of project efforts
Work with local department managers and to analyze and resolve problems associated with technical issues, and recommends solutions for changing needs
Provide Global support by managing tickets within our IT Service Management Ticketing System (ServiceNow) and understand when to escalate priority issues
Ability to follow standard operating procedures and quickly redirect problems to appropriate resources when needed
Ability to develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support and pass down to Level 1 help desk
Actively participate as a Global IT member and participate on global projects
Demonstrated ability to manage and prioritize multiple problems and issues with minimal supervision, excellent organizational skills, a teamwork approach to work but also act independently to solve problems with necessary
Good oral and written communication skills, strong interpersonal skills
Candidate must have basic ability to manage projects and an understanding of project methodology
Strong troubleshooting and problem-solving skills, resiliency in the face of continual change, and ability to handle high demands
Working knowledge of video collaboration (Zoom) and provide local A / V support Provide local telecom support for desk phones
Prepare the office for new product or service release and stay on the forefront of emerging industry practices, ensuring compliance with IT security and general controls
Responsible for maintaining local inventory accuracy and coordinating equipment Prepare new hire hardware for deployment
Responsible for running weekly new hire orientation
Troubleshoot client-side network connectivity issues
Minimum of 5 + years’ experience supporting information technology infrastructure Experience with Mac OS systems at the user level
Experience with change control policies and procedures
Experience administering small-size corporate server rooms
Experience with the following applications : Zoom, Slack, Okta, Confluence, JIRA, ServiceNow Office 365 Administration
Active Directory Administration
Must be able to work a flexible schedule, including overtime and after-hours work. Must be periodically on call for after-hours support
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.