Team and job description
Equinix is the leading global interconnection platform, accelerating business performance
by connecting companies to their customers and partners inside the world’s most networked data centers. More than 4,500 of the world’s most demanding customers trust us to provide a place where they can run their mission-critical applications and grow their businesses. Our dream is
to interconnect the world and create a historically significant company in the process. To accomplish this, Equinix has a set of customer facing products and platforms that enable customers to consume various services from Equinix including, but not limited to, physical assets like cages, cabinets and power in Equinix’s world class data centers, virtual assets like high-performance L2 and L3 connections enabling interconnection or virtual network devices, bare metal resources etc.
Job Profile Summary
As the leader of Continued Engineering (CE) team, you will manage a global team focused on resolving customer’s technical issues, availability and reliability for all our products. CE is a 24
7 global team who provide technical advocacy, interacts directly with customers and customer supporting teams, maintain availability and reliability of products, participate into product releases, provide hyper care support after major releases, communicate with stakeholders during major incidents, create and present operational excellence reports to stakeholders including product senior leadership.
Once chosen, you will also be responsible to manage our SLO’s like MTTR, BMI system. Leading implementation of modern concepts like knowledgebase, chatbot and other strategic initiatives focused on reducing customer incidents.
Build and manage a global team of strong continued engineers, to deliver OKR, Customer delight, availability and reliability goals within SLO’s with other regional managers
Coach and mentor team members to meet objectives and key results, adhering to their responsibilities
Be a thought leader and customer advocate in evolving and prioritizing solutions to enable Equinix product development teams to deliver the products faster and with improved efficiency and quality by reducing incidents.
Lead implementation of modern concepts like knowledgebase, Service Management, chatbot and other strategic initiatives
Communicate (verbal and written) with wider stakeholders during major incident responses and drive incident to closure and provide detailed root cause analysis with plan to mitigate
Create and present Monthly operational reviews to Senior executives, represent CE team in various forums like functional meeting, governance meetings, customer escalations, Equinix wide initiatives
Work with development team Product owners and Product Management team to influence customer issues, enhancement and strategic initiative to address incidents on timely fashion
Demonstrate deep SRE concepts to ensure high observability to achieve availability and reliability, they have all the things they need to be successful
Gain industry recognition and credibility in your own right as a regular attendee, panelist and speaker at SRE, Worldwide support conferences and third-party technology conferences, ensuring clarity around priorities and goals for the entire functional area
Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
Inspire a culture of can do attitude
Build strong alliances with the other automation and SRE leaders in the leading cloud provider (IaaS, PaaS and SaaS) to create a forum for exchanging the cutting-edge ideas on DevOps architecture and design.
Min 12 to 15 years of professional with experience in supporting 24
7 products and technology driven solutions.
hands on development experience in a product-based organization.
6+ years of experience in people management, coaching, mentoring and managing global teams in a globally distributed environment (min 8 to 10 members)
Min 2 successful experiences in transforming conventional application support to progressive support methods including SRE
Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
Strong analytical skills, Problem management & technical acumen along with knowledge of SRE principles.
Flexible and creative thinker with the ability to define business tradeoffs, generate out-of-the-box solutions and manage uncertainty.
A high sense of ownership, customer centric approach, passion, and conviction.
Excellent written and verbal communication, interpersonal and presentation skills and the proven ability to influence and communicate effectively.
Problem-solving orientation. Team player, ability to see larger picture.
An academic background in Computer Science or related discipline.
knowledge of NoSQL databases, UNIX, virtualization is preferred.
Will be a plus
Strong AWS Or GCP cloud knowledge
Strong Sysadmin Or Kubernetes knowledge
Successful candidate will
Be a talent multiplier who gets the team around them to excel
Be persistent, creative and driven to get results relentlessly
Exhibit a strong backbone to challenge the status quo when needed