Process officer in Cards 4 Disputes Team
Nordea Bank
Poland, Lodz
3 d. temu

Would you like to work with interesting process, investigate disputed transactions and work with MasterCard and VISA regulations of chargebacks?

We are now looking for a Process Officer or Junior Process Officer to help customer in receiving money back in case of Fraud.

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations.

We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office.

The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the Cards 4 Disputes Team. We add value by deciding about claims raised by customers on cards transactions. As Process Officer you’ll play a valuable role in being part of great Disputes Casehandlers group.

What you’ll be doing :

  • Working with Disputes process for Norwegian and Swedish customers
  • Getting experience on interesting and based on international regulations process
  • Creating and updating documentation and procedures regarding assigned tasks
  • Contributing to improvement of the quality and efficiency of assigned tasks and processes
  • You’ll join a group of enthusiastic, dedicated poeple, creating fantastic atmosphere. The role is based in Łódź.

    Who you are

    Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best and that we imagine you share with us.

    To succeed in this role, we believe that you :

  • work well with others and always act with the customer’s needs in mind.
  • are willing to learn new tasks and constantly expand the knowledge
  • Your experience and background :

  • English on communicative level (B1+)
  • Good knowledge of MS Office tools
  • Analytical skills
  • Zgłoś tę pracę
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