Romanian Junior Specialist in Customer Support + BENEFITS
AirHelp
Gdansk, Poland
4 d. temu
source : Europe Language Jobs

Description : We are looking for a Romanian-speaking Junior Specialist in Customer Support.Are you a born problem solver?

Do you love the satisfaction of helping others, who don’t know their rights? Join our multicultural (25 nationalities and counting!) Operations Team and help air passengers all around the world with their delayed, canceled, or overbooked flights.

Be the superhero they need! Learn more about our team here. Why AirHelp : Clear career path with a possibility to increase your salary, even by 2000 PLN within 2 yearsFull-

time employment contractStable working hours (no shifts)Possibility to develop your career in an ambitious, international environment and make an impact on AirHelp’s futureAs a Junior Specialist in Customer Support you will be the first point of contact for air passengers.

In this role, you will have a direct impact on the satisfaction of air travelers by assuring that their questions are responded to in a timely and professional manner.

You will be supported by our proprietary technology that automates most repetitive tasks.In detail, your goal will be to : Support air passengers during the claim-

handling process, analyze their queries, and provide appropriate actionsRespond to inquires via email, phone, chat, and social media channels in an authentic, human way Use your legal knowledge (we will provide you with relevant trainings) to advise and help air travelersEscalate feedback and complaints in order to improve their experienceAssist other departments to ensure a seamless air passenger experience Requirements : Ideally, you can demonstrate : Very good command of Romanian and English (both spoken and written)Strong attention to detailAbility to work in a fast-

paced environmentTeam player with a positive, constructive attitude towards solving problemsOpen to new experiences, eager to learn, and ready to acquire new information about changing procedures at a fast pace Ability to follow procedures Offer : Perks & Benefits : Comfortable office space in the Olivia Star building (25th floor)Free language classes offered in different levels (French, Spanish, German, English, Polish)Private healthcare and life insuranceCafeteria plan (gym card, cinema tickets, shopping gift cards, etc.

Possibility to reward other team members with Bonusly points (redeemable for Zalando gift cards, premium Spotify, days off, hours off, etc.

Unlimited, free use of AirHelp servicesAirHealthy sports initiatives Events and partiesMacBook AirFruits, freshly squeezed orange juice, subsidized food

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