Collection Expert with Spanish and Portuguese
ManpowerGroup Sp. z o.o.
Łódź, Polska
4 d. temu
source :

ManpowerGroup, for our Client, the leader of innovation in lighting industry, is currently recruiting for :

Your responsibilities :

  • The Order to Cash CoE EMEA you will join is part of the Accounting Operations & Services organization. The purpose of the department is to manage the Order to Cash processes;
  • this means responsibility for timely collections of all outstanding amounts (Collections), for risk analyses of all existing and new customers (Credit) and for a timely and correct rebates process.

    You will report to the Collections Team Manager who is responsible for the entire Collections and Dispute process. You will interact with a variety of stakeholders : the external customers, account / sales managers, order desk, Order to Cash Process Transformation team, Finance Business Partners, Accounting, Supply Chain and our service provider.

    In this rewarding role, you have responsibility for the collections and dispute process for all customers in your scope and your main responsibilities are :

  • Execute the collection process for defined customers
  • Support collections and queries activities between businesses and third party providers
  • Manage all stakeholders (both internal as well as external)
  • Maintain an effective delinquency control and follow-up program for all customer accounts that are late, delinquent, potentially delinquent, or written-off
  • Monitor the service provider who is performing all transactional AR activities
  • Perform remaining enabling Order to Cash activities (e.g. credit notes with open items)
  • Follow up on relevant queries and solving escalations from business
  • Monitor KPIs and identify opportunities to improve the outcomes
  • Participate in improvement projects
  • Be a good problem solver, with understanding the root causes of the issues and implementing structural countermeasures
  • Analyze data relating to end-to-end OTC process
  • We are looking for :

    The ideal candidate should have minimum a Master’s degree in Business Economics, Finance and / or Accounting and 2-5 years of related experience.

    You are suitable for this role when you additionally have :

  • Knowledge of English and Spanish and Portuguese
  • Experience with the collections and dispute process
  • Experience in shared services and in cooperating with a service provider
  • Knowledge of another European language is a requirement
  • Knowledge of customer base and business models
  • Customer service focus
  • Determination to achieve excellent results
  • Excellent communication and negotiation skills
  • Team player, Open minded change agent who demonstrates the right behaviors
  • Knowledge of FSCM module in SAP is an advantage
  • Ability to work with other cultures
  • We offer :

  • Contract of employment
  • Attractive salary
  • Continuous professional development and opportunity for promotion
  • Multinational environment with high standard of work
  • Social benefits, such as private healthcare, Multisport card
  • Participation in developing projects
  • Please enclose your resume in English with the application.

    Permanent employment offer

    Prosimy o dopisanie następującej klauzuli : "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r.

    o ochronie danych osobowych (Dz. U. z 2002 r. Nr 101, poz. 926, ze zm.)"

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