Web Application Support Specialist

Diverse CG

Warszawa. PL

3 d. temu

source : Just Join IT

Diverse CG has a vision of future, that will ensure a dynamic development of our Partners’ enterprises, by hiring the right people to work using our services.

Candidates, with our help, will be able to find a job that meets their expectations. We keep our promises towards our Co-workers, Clients and Candidates, which ensures our position of an effective partner and a good employer.

Right now, for one of our Partners, we are looking for :

Web Application Support Specialist

Responsibilities :

Providing immediate assistance on issues triggered by intensive users of tools, mainly complex web applications and APIs

Troubleshooting of reported issues and diagnosing bugs and identifying root causes

Providing clear steps to reproduce, providing instructions, supporting developers to understand the nature of the issue to be fixed and evaluating retroactive actions.

Providing correct scenarios when needed

Collaborating with end users and other team members, functional analysts and developers to identify and solve issues in internally developed web applications

Providing high quality support to all users across the business, either by writing or by engaging into verbal conversations

Providing complete follow up of the reported cases, to have end users well informed about the status and the potential actions to be taken

Monitoring logs and applications outages to actively act on alerts and exceptions, and manage the communication with affected users

Working with confidential data and exercises utmost caution to keep data safe and secure

Ability to read technical and functional documentation, and to discuss with business users to understand the desired behavior of the applications

Ensuring the quality of the delivered fixes in a timely manner

Delivering training and supporting end-users

Keeping technical documentation and procedures up to date

Ensuring preventive maintenance, analyzing application root cause issues

Advocating customer needs by sharing feedback with the development & business analysis organizations to continuously improve the product

Participate during incidents in the resolution and manage affected users's expectations

Requirements :

Approximately 2-5 years working experience in a Web Application Support environment, especially in Azure .Net environment

Ability to manage Service Level Agreements (SLA) and Operation Level Agreement (OLA)

Experience in monitoring tools (Kibana, Azure App Insights , Sentry, site24 / 7, etc...)

Ability to deal with multiple tasks and work in a dynamic multi-cultural environment

Experience with Visual Studio and SQL Server

SQL and C#.Net programming knowledge - code debugging

Knowledge of ITSM tools (Jira, TFS, VSTS, ZenDesk, Azure DevOps, etc.)

Excellent written and verbal communication skills, customer service experience and problem solving skills, patience and understanding, investigation & diagnostic skills, excellent organization skills, ability to systematize and prioritize

Fluent written and spoken English

Relevant Diploma : Master or Engineer in Computer Science or other relevant degree is preferable

We offer :

Stable employment based on an employment contract

Benefits (covered or co-financed) : Health care, Multisport card, Life insurance

Friendly and casual working environment

Possibility of raising professional qualifications

Zgłoś tę pracę

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.