DG - Customer Experience Support Specialist - Senior Process Associate - Finnish
Genpact
Katowice, Poland
‎7 godz. temu

Responsibilities

  • Ability to follow defined processes within Order Management, Logistics and Quality and able to problem solve when situations arise outside of the defined processes.
  • Create and maintain customer DTPs and inform relevant processing parties of customer tailored procedures (OM Specialist, Collector)
  • Collate and manipulate data to produce reports according to agreed format and timings ensuring completeness and accuracy.
  • Maintain trackers for collaborative planning
  • Maintain standard reporting packs for customer collaboration meetings.
  • Update customer portal systems and / or internal systems.
  • Deliver quality customer service by researching and responding to all internal & external partner enquiries quickly and effectively
  • Ensuring adherence to Unilever Global Controls Framework by completing all necessary end of day, week, months checks.
  • Deliver order amendment reporting to customers
  • Handle first level escalation of customer issues, working in partnership with all internal stakeholders and 3rd parties to resolve, keeping the Customer Experience Specialist informed at all stages.
  • Ensuring adherence to Unilever Global Controls Framework by completing all necessary end of week, end of months checks.
  • Support order cycle completion in exceptional circumstances
  • Customer Master Data maintenance to ensure right first time order processing
  • Minimum qualifications

    1. Graduate, preferably B.Com

    2. Flexibility to work on any shift

    3. Fluent in Finnish. Advanced oral and written communication skills.

    4. Strong interpersonal skills. Good at building relationships; patient and attentive, good influencing skills.

    5. Strong analytical skills and can handle large amounts of data; identify exceptions and key trends; can make recommendations

    6. Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills, PowerBI, SAP scripting, AATP, Customer Portal, High Radius, Customer’s systems, ACTPM.

    Preferred qualifications

    1. Understands digital concepts and can identify opportunities to drive efficiency and improvements.

    2. Certification in supply chain is an added advantage

    3. Exposure to consumer goods industry

    4. Exposure to technologies like Pega, High Radius,

    Competencies / characteristics

    1. Attention to detail

    2. Customer service focused

    3. Tenacious in seeing problems through to resolution for the customer

    4. Ability to work quickly and accurately under pressure

    5. Strong prioritization and time management skills

    6. Problem solving ability

    7. Striving to continuously improve

    What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Insurance, Luxmed, additional vacation days, biking policy
  • As an Equal Opportunity Employer we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process.

    It is the candidate’s absolute discretion if he / she chooses to upload a CV with or without a photograph enclosed.

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