Timely and accurately process orders and review issues related to automatically processed orders.
Perform analysis and support resolution of issues related to incomplete orders and delivery blocks with internal teams and / or customers.
Receive and drive timely resolution of order-related customer queries and complaints.
Perform validation and resolution of customer complaints including liaising with appropriate internal functions, customers, warehouse and / or carriers.
Process and ensure that all return requests comply with Return policies including appropriate approval and documentation.
You will also maintain work relations with
Supply Chain Management and other internal stakeholders
Local Order to Cash Operations
Shared Service Center Delivery Network O2C Operations.
previous experience in the position related to Order-to-Cash processes would be an asset
Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience.
Highly Customer oriented. Good communication and interpersonal skills.
Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.
SAP experience valuable. Advanced MS Office.
Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Czech / Slovak
What we offer
Support for your career and competences development learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
Using foreign language and new technology solutions daily, cooperating with various Clients
CSR activities and rich social life Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
Full work comfort private medical care, life insurance, access to MyBenefit platform
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.