GTS Operational Travel Specialist
ABB
Kraków, Małopolskie, Poland
6 d. temu

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

Global Business Services-Global Travel Services (GBS-GTS) is a centralized GBS team that is responsible for Business Travels Management ABB.

GBS-GTS fosters innovation, speed, and efficient travel management services with centralized administration and data transparency.

The new T&E platform brings a host of services related to travel under one umbrella. GBS-GTS makes work-and-travel-life more productive for employees, line managers, country management, and ABB leadership.

It empowers us with responsibility and efficiency. Travel procurement, travel operations services, execution model for countries, learning support, customer service helpdesk, and corporate card administration.

This is a true global role, supporting ABB travelers from all over the world, with Travel operation queries via ABB s e- ticketing system ServiceNow.

This role requires good communication skills and you need to feel comfortable interacting with various stakeholders, including external suppliers.

In order to give the right and distinct answer to the traveler, position holder needs the capacity to search for information, combine and summarize among different sources from the ABB Travel knowledge base.

The candidate is expected to work according to pre-defined SOP’s and Knowledge articles with a full ownership of the end to end solutioning to the ABB traveler.

Your responsibilities

  • Provide right answers to the end users’ queries around Travel operations according to the Team’s pre-defined KPIs and targets
  • Handle the queries from ABB international travelers using Help Desk pre-defined knowledge database and standard process procedures.
  • Search for information, consolidate information and summarize the knowledge to a distinct answer

  • Handle the queries from ABB international travelers according to defined tools like ServiceNow
  • Involved in mini projects in Operational Travel
  • Regularly connect with Travelers, Vendors and Category Team Leader
  • Take end to end ownership and responsibility of the resolution process
  • Ensure a good collaboration within the service line and with all the stakeholders / Suppliers
  • Your background

  • Experience of working in a corporate international environment (2-3 years), supporting customers and / or working with external vendors, ideally in Travel industry
  • Excellent communication skills (oral and written)
  • Fluent English and Polish language skills
  • Ability to search for the right information, consolidate them and take right conclusions
  • Interest in learning and exploring the business travel category and growing in a truly global environment
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