Senior Hosting Engineer
SARGENT Manufacturing Company
Krakow, Poland
5 d. temu

Are you looking for a new challenge within IT?

Do you want to be part of a winning Team providing one of the most successful engineering access control solutions to the market?

Maybe this position in Kraków is for you! Senior Hosting Engineer.

Reporting line

Global IT Shared Service Center (GSSC) is expanding with more engineers within the area of Hosting and Collaboration so we are looking for the candidates who will join our team.

The Senior Global Operation Center Engineer reports to Service manager for Hosting and Collaboration. Global IT Shared Service Center is managing ASSA ABLOYs shared infrastructure and global application as well as application management for selected divisional solutions.

The GSSC strategy is that the services we offer are outsourced in a multi-sourcing setup.

This role will be part of the GSSC Global Operation Center(GOC) which is a new function being built up to be the control center of all Infrastructure services that GSSC delivers, securing everything is working as expected by working closely with our monitoring solutions as well as being the interface to our customers for incidents, requests and changes.

Role Description

In this role you will provide operational support for all GSSC Infrastructure services globally, managing incidents, requests and acting on monitoring alerts in close collaboration with our internal teams as well as external partners.

In close collaborating with our internal technical teams and customers as well as external strategic partners, you will increase the quality and efficiency for the GSSC DC infrastructure.


Operational ticket-handling related to the GSSC Infrastructure area, providing support and dispatching to partners where needed.

Participating during the delivery phase within IT Infrastructure area.

Support in keeping monitoring systems updated as well as handle operational related tickets.

Contribute so the Global DC Infrastructure devices are updated within the CMDB after change.

Contributing in service monitoring, performance and capacity utilization.

Contribute keeping services in the service catalog updated and maintained.

Participate in escalation phone calls for critical incidents.


Knowledge of following Microsoft solutions with expertise in, at least, one area : Active Directory, Skype for Business, MS Exchange, MS SQL, Windows 2008 / 2012 / 2016 server support, Citrix, VMware.

Knowledge and demonstrated technical experience with Azure will be an asset.

Knowledge of network monitoring solutions considered a plus.

Experience in working with global companies and vendors.

Possess a strong Customer orientation.

Strong understanding of Infrastructure Services.

High level of verbal and written communication.

Education And / or Experience

At least 3 years of experience handling operational related tasks and some troubleshooting within mentioned technologies in the IT Infrastructure area.

The ideal candidate should possess analytical and communication skills and be able communicate information consistent with the target receiver.

The candidate must be disciplined, dynamic and flexible to manage multiple operational tasks, work effectively in a rapidly changing environment and meet ongoing and overlapping deadlines or escalations.

ITIL certifications is a plus.

Technical university education will be an asset.

Language Skills

Ability to effectively communicate in English language verbally and in writing is mandatory.

Work Requirements

Highly organized, Pro-active, Self-motivated, Excellent team player with a positive mindset.

Profound communication skills to build relationships with stakeholders in a global organization

Experience with working in a global organization

We Offer

Stable employment in a friendly international atmosphere

Flexible working hours

Private Medical Care

Multisport & Benefit cards

Mobile phone

In-house free English classes

Ergonomic workstations with necessary tools and equipment

Chill-out zone with PlayStation4 and table football

Fresh fruits every day


Equal Business Park, Krakow, PL


Every day we help billions of people from all around the world feel safe, secure and experience a more open world. It's our 49,000 people in 70 different countries who make this happen, we are proud to be a dynamic and inclusive organization.

We are the global leader in access solutions and our innovations enable safe, secure and convenient access to physical and digital places.

We are looking for candidates from a diverse range of backgrounds. As a part of our people development strategy, we encourage both internal and external applicants! Apply today!

Let s create a safer and a more open world - together!

We kindly ask all candidates interested in the offer to submit your application online. Please note that we will contact only selected candidates.

Your CV should be annexed with a standard consent clause for the processing of your personal data in connection with the recruitment process.

The clause should follow the following pattern : "I consent to the processing of my personal data for the purposes necessary for the recruitment process."

If you would like us to be able to consider your application in future recruitments, it is necessary to consent to the processing of your personal data in relation to future recruitments, according to the following pattern : "I consent to the processing of my personal data for the purposes necessary for the recruitment process as well as future recruitments."

Do CV należy dołączyć klauzulę ze zgodą na przetwarzanie Pani / Pana danych osobowych w związku z procesem rekrutacji. Klauzula powinna być zgodna z poniższym wzorem : "Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji."

Jeżeli chce Pani / Pan, abyśmy mogli rozważyć Pańską aplikację w przyszłych rekrutacjach niezbędnym jest wyrażenie zgody na przetwarzanie Pani / Pana danych osobowych w związku z przyszłymi rekrutacjami według poniższego wzoru : "Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji, a także przyszłych rekrutacji."

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