Customer Service Advisor Dutch speaker
WiPjobs
Katowice/Krakow/Opole, Poland
1 d. temu
source : Europe Language Jobs
  • Description : Handling incoming phone calls / e-mails from customers regarding technical issues related to : hardware, software, and network;
  • Delivering professional answers to the customers' requests keeping record of all customers' enquiries in the reporting system;
  • Analyzing and resolving the most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem;
  • Sending more complex enquiries to the relevant IT Support Team.

    Requirements : Dutch language (at least C1)Good knowledge of English (B2)Excellent verbal and written communication skillsProfessional telephone mannerBasic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS-

    based applicationsTechnical support experience would be an advantageFlexible, well-motivated team player, ability to work under pressure Offer : What do we offer?

    Atmosphere Working with great people and in legendary atmosphereNo formal dress codeAnnual family picnicsUnforgettable integrational eventsEmployee volunteering opportunities and interesting CSR projectsWe value and respect diversity in terms of gender, nationality, roles, age, interestsInternal celebration initiatives : Children’s Day, St.

    Nicholas Day and many moreSupporting employees’ hobbies : Business Run, e-sport games, basketball, volleyball Development Development in expert or leader competenciesBroad training offer with possible co-

    fundingAccess to Harvard Business Review knowledge baseIntroduction plan for new employees and Buddy InitiativeA wide range of instructor-

    led and e-learning trainingsCo-financing for post-graduate studies and coursesMany companies under one roof / internal headhuntersInternal development events : conferences, meetings, communitiesEducation First platform for learning English online Benefits Contract of employment for an indefinite periodBonuses, including those for new employees recommendationAdditional life insuranceAccess to MyAudiobooks Entertainment and personal growth in audio versionAn attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.

    Disability inclusion, assistive technologies, reasonable accommodationsPrivate medical care for you and your familyBicycle parking and carpooling optionsFree coffee, water, milk and wide range of teasAnti-

    smog plants in officesCar leasing

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