IT Business Analyst
Poznań. PL
1 d. temu
source : Just Join IT

What we offer :

  • Work with an Elite Partner of ServiceNow company a prestigious and most innovative company in 2018 according to Forbes
  • Work in a company 100% focused on ServiceNow projects
  • Gaining experience in the fastest growing ITSM platform in the world
  • Gaining experience in designing Service Management solutions using cloud computing and SaaS
  • Gaining experience in the design and implementation of IT processes, Enterprise Service Management solutions, project implementation in international teams
  • Employment contract or B2B agreement with bonus program
  • Full time engagement in a hybrid mode (partially remote work)
  • Guaranteed training budget, access to knowledge portals and events
  • Non-corporate style and flexible work hours
  • Private medical care, Multisport / Benefit card, physiotherapeutic sessions and other perks.
  • Responsibilities :

  • Performing ServiceNow implementation and maintenance projects : building and improving the system and processes
  • Conducting trainings, presentations, consultations, workshops, analysis and implementation concepts
  • Analyzing and managing business and process requirements, delivering quality and value to our customers
  • Preparation of project documentation
  • Work with a customer as well as an internal project team
  • Actively support customers on their ServiceNow journey’.
  • Requirements :

  • 1-2 years commercial experience in business and process analysis in the IT industry
  • Excellent command of spoken and written English min. C1 / CAE
  • Analytical skills and ability to work independently
  • Ability to communicate effectively and transfer knowledge at both the business and technical level
  • Readiness for occasional business trips across Europe.
  • Nice to have :

  • Prior experience in implementation and maintenance of ITSM class tools
  • Knowledge of ServiceNow / ServiceNow System Administrator Certificate
  • ITIL certificate
  • Knowledge of the SCRUM methodology
  • Experience in software implementation projects
  • Programming skills in JavaScript, Angular.js, HTML / CSS
  • Familiarity with REST / SOAP
  • Essential knowledge of databases
  • Bachelor's degree in computer science or computing-related fields
  • Driving license cat. B
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