In this role, you have the opportunity to use your communication skills to help colleagues from Spain with HR related questions.
You will be the contact point for General Management, HR managers and Employees while working in an international team of ca.
50 HR professionals supporting 8 European countries.
You are a part of the Philips People Services Center Europe international team based in Łódź, Poland, supporting with administrative and payroll services 8 European countries : United Kingdom, Germany, Austria, France, Spain, Italy, Russia, Poland.
Philips People Services (PPS) is the Human Resources Shared Services organization of Philips. A team of HR professionals is delivering HR Services to Philips employees and managers at all stages of the career cycle.
PPS delivers cost-effective people services by leveraging economies of scale, standardizing processes and simplifying the ways of working, while delivering superior HR experiences by listening and acting on our customers’ feedback.
Your main responsibilities :
Admin & Payroll activities :
Processing changes in employees’ employment lifecycle (new hire, transfer, termination, time & attendance, benefits, payroll) data input to Workday, SAP HR
Processing and updating requests in case management system (CMS)
Responsible for proper data input and for necessary corrections
Preparing respective employment documentation (contract, certificates, etc.)
Running admin & payroll reports ( Workday, SAP HR)
HR Advisor activities :
Ensure that incoming enquiries to the Service Centers are answered in a professional and efficient manner (e.g. via e-
mail, telephone, or chat)
Gather all required information as the first point of contact to ensure that customer enquiry can be resolved at earliest opportunity with minimal handoffs, capture an accurate record of a customer enquiry in the case management system,
Adequate understanding, interpreting and managing incoming enquiries to the Philips People Services
Provide support to employees, line managers and HR Business Partners to enable them to effectively use the HR Portal and other relevant on-
line tools for completing transactions
Provide proper feedback to the customer if problem is referred
Contribute to continuous improvement activities in the PPS Center through identification of recurring employee / line manager / HR Business Partner issues to simplify and enhance policies, processes and technologies
Provide support during the implementation of new initiatives, programs, policies, and services by acting as an employee’s first line of contact.
To succeed in this role, you should have the following skills and experience :
Graduate with Bachelor or equivalent degree
Fluent knowledge of Spanish (C1+) and English (B2+) languages (written and spoken)
2 years of progressive work experience in a Customer Service environment (preferable)
Ability to multi-task and good time management skills
Demonstrated effectiveness when dealing with demanding customers
Personal integrity when handling confidential information
Highly developed interpersonal skills and analytical thinking skills
Ability to understand and interpret incoming enquiries from the internal customers
Computer literate; experience of Case Management tools and HR IT systems is an additional asset
Understanding of HR processes is an additional asset
Genuine interest for well-being and a healthy lifestyle
In return, we offer you
We offer the unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class supply chain service and have a direct impact on the success of Philips on a daily basis.
Opportunity to build new procurement capability for Royal Philips.
Yearly bonus based on performance achieved.
Private medical care with option to extend it to family members.
Benefit System cards.
Convenient working conditions in office in the city center.
Positive energy and professional support in everyday duties.
Discount for Philips’ products.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.
Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.